Okay so I work at a drug store and we have what we call discount cards or courtesy cards that give customers points when they make a purchase! We are suppossed to ask for them...although many of the cashiers don't because the cards are pretty much useless, unless you are really into baseball caps or dumb things like that because that is pretty much all these cards are good for. They do not get you discounts in the store, they have no effect on sale prices, and a majority of the customers do not even know what they do, which is why I get asked the question almsot every day...what are these for anyway? So today I was at my register ringing people out like normal, when a woman wearing all purple with purple hair approaches me and proceeds to put her half gallon of milk on the counter for me to ring out. NOW...let me explain that the amount of points you get for a sale is based on the amount of money you spend in the store, so this dollar half gallon of milk would have earned this woman about 1 point, if that! Also I am pretty sure that you dont get points for food sooooo anyway.... Now let me just say that I think I am a pretty decent cashier, I have been working at this company for about a year now and I have had no complaints, and I typically ask for the customer card, but for some reason this time I made the mistake of NOT ASKING! So instead of presenting me with her card, this woman decided to wait until I was completely finished ringing her out to even mention she had a point card. This is how the conversation went down.
Me:Me
Crazy Purple Lady (CPL): Customer
CPL: You didn't ask me for my point card!
Me: Oh I am sorry, well the card does not have any effect on the sale...
CPL: Well look I could have earned (proceeds to look at her receipt) 19.2 points
NOW LET ME JUST SAY THAT IS COMPLETELY FALSE!!!! I HAVE SOLD ENOUGH CRAP TO KNOW THAT A ONE DOLLAR ITEM WILL NOT EARN YOU 19.2 POINTS THAT WAS THE TOTAL POINTS SHE EARNED SO FAR!!!!
Me: I am so sorry, but if you go to the customer center you can get the points added...
CPL: Well you should have asked...thats your job...isn't it?
I continued to stare blankley at this woman who is now becoming irate...
Me: Well I'm sorry
CPL: yeah there you go, now you will remember for the next time!
Now the woman has stomped away to the customer center, while I am standing there with a line of people at my register beat red in the face
Luckily for me the nice man who was next in line told me that if the card was that important to her she should have given it to me right away.
This next part is what gets me the the most, because naturally now I am ducking down behind the counter waiting for this woman to return so she can rub her points in my face...and of course as she leaves the store she walks past my register and says
CPL: Have a good day dear
Me: Yeah you too! (BITCH)
Now I admit I should have asked for her courtesy card, but REALLY!?! Has anyone else ever experienced ANYTHING LIKE THIS!!!!
Me:Me
Crazy Purple Lady (CPL): Customer
CPL: You didn't ask me for my point card!
Me: Oh I am sorry, well the card does not have any effect on the sale...
CPL: Well look I could have earned (proceeds to look at her receipt) 19.2 points
NOW LET ME JUST SAY THAT IS COMPLETELY FALSE!!!! I HAVE SOLD ENOUGH CRAP TO KNOW THAT A ONE DOLLAR ITEM WILL NOT EARN YOU 19.2 POINTS THAT WAS THE TOTAL POINTS SHE EARNED SO FAR!!!!
Me: I am so sorry, but if you go to the customer center you can get the points added...
CPL: Well you should have asked...thats your job...isn't it?
I continued to stare blankley at this woman who is now becoming irate...
Me: Well I'm sorry
CPL: yeah there you go, now you will remember for the next time!
Now the woman has stomped away to the customer center, while I am standing there with a line of people at my register beat red in the face
Luckily for me the nice man who was next in line told me that if the card was that important to her she should have given it to me right away.
This next part is what gets me the the most, because naturally now I am ducking down behind the counter waiting for this woman to return so she can rub her points in my face...and of course as she leaves the store she walks past my register and says
CPL: Have a good day dear
Me: Yeah you too! (BITCH)
Now I admit I should have asked for her courtesy card, but REALLY!?! Has anyone else ever experienced ANYTHING LIKE THIS!!!!
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