I was working at this parking lot http://www.customerssuck.com/board/s...91#post1100991 on Wednesday directing customers, who had already entered the parking lot and paid, as to where to park at. The same attendant was flagging, & the other attendant was taking the customer's money and giving them a ticket. That attendant & I were working near each other when a female customer walks up to us & tells us the the following
So we tell her that she has to pay for her parking when she enters the parking lot. She tells us that she did not know that she had to do this. The other attendant tells her that there is an atm machine in the building across the street, but she tells him that she does not have an atm card with her. So we tell her again that she has to pay for her parking. She gets upset, tells us "well then you will have to tow my car because I am due in court in 5 minutes" & literally walks away without paying for her parking. While this was happening, other cars were entering the parking lot, customers were paying the other attendant, & I was directing them as to where to park at.
I found out what else had happened when I returned to the parking lot after working at another parking lot until 9:30 a.m. The attendant who was flagging told me what happened.
According to the attendant who was flagging, while she was leaving the lot on foot after telling me & the attendant who was taking the customers money, that she will pay later, she passed by him, threw her keys on the ground at his feet & said "fine...take my keys and tow my car if you have to. Here are my keys."
This all happened when it was busy at the parking lot. That attendant gave the daytime parking lot manager her keys.
- I do not have any money to pay for my parking
- I will pay when I get out of court
- I parked my car in parking spot X
So we tell her that she has to pay for her parking when she enters the parking lot. She tells us that she did not know that she had to do this. The other attendant tells her that there is an atm machine in the building across the street, but she tells him that she does not have an atm card with her. So we tell her again that she has to pay for her parking. She gets upset, tells us "well then you will have to tow my car because I am due in court in 5 minutes" & literally walks away without paying for her parking. While this was happening, other cars were entering the parking lot, customers were paying the other attendant, & I was directing them as to where to park at.
I found out what else had happened when I returned to the parking lot after working at another parking lot until 9:30 a.m. The attendant who was flagging told me what happened.
- She asked him when she entered the lot "where do I pay at?"
- The attendant who was flagging directed her to the other parking attendant
- She told the attendant who was flagging that she has no money
- The attendant who was flagging told her that she has to pay the other attendant & to speak to him first
According to the attendant who was flagging, while she was leaving the lot on foot after telling me & the attendant who was taking the customers money, that she will pay later, she passed by him, threw her keys on the ground at his feet & said "fine...take my keys and tow my car if you have to. Here are my keys."
This all happened when it was busy at the parking lot. That attendant gave the daytime parking lot manager her keys.
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