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Some people really do believe that Casino Cage = Bank. They are wrong.
Take tonight's EW, for example. I was blessed not to have this guy at my window. It's much better he got M. M is much more even tempered than I. Personally, I woulda thrown his crap back at him and walked away.
The Playas:
M: Works Part time, weekends only. She is in the window to my right.
EW: Geee, I wonder
SM: Supervisor M who don't take no crap from no one.
Because we are not a bank, we limit the amount of cash someone can trade up (i.e.: twenties for hundreds). There are multiple reasons for this.
1) We run out of larger bills in our drawers first. Everyone hates doing more paperwork because they had to go get more money.
2) Every incoming bill is just another chance for counterfeits.
3) It's a deterrent to money laundering.
The exact amount we can do is up to the discretion of whomever is running the front line. So this evening, SM was in charge.
EW comes up with several hundred in green chips ($25 each) and a wad of cash.
EW: I want hundreds for all of this.
M: I can do the chips but I can't trade up that many bills.
EW: Yes you can. I come here every day and do this.
M: I'm sorry sir but I am not allowed to. Would you like to speak with my supervisor?
EW of course says yes. SM comes over and tells EW as a one time courtesy she will allow M to do $400 up to hundreds in addition to his chips.
EW: I come here every day and he does it for me. He did it yesterday.
SM: He who? (Mind you we only have 2 male cashiers on swing shift and neither are in the front window at this time) I was in charge from 5pm until 2am yesterday and I didn't authorize it.
EW: I do it every day!
SM: Sir, I am not arguing with you. She can do $400 plus your chips. No more.
At this point, SM walks away to assist another cashier. EW begins flinging twenties all over M's counter. Including on TOP of the ones she's already counted. She has to tell him to stop several times. When she hits $400, she takes one more twenty and a five to make his chips an even hundred (something we can always do) and hands him the rest back. Now, right at this point I have a very nice customer of my own so I don't catch the whole conversation. The general gist is that he keeps trying to give her more and she has to threaten to end the transaction if he drops so much as one more bill on the counter. She gets him cashed out and pulls the stack of twenties and chips to the part of the counter closest to her.
Then SM has to come to my window to double* my transaction. Because of how I stand when I count out to the customer, SM always doubles me from my right. Mistake this time. EW takes this as an opportunity to start arguing with SM again.
EW: I do this every day! You are going to do this!
SM: Sir, I told you how much we would do and we did it. Have a good night.
EW: Fuck you Bitch!
SM: That's fine. M, put up your stuff.
SM walks away. Then comes the kicker.
EW: You didn't give me my money!
M: Yes, I did. I counted out <Amount> in hundreds. It was <Amount> in chips and $425 for your twenties and five.
At this point EW stalks off. M told SM what he said about her not giving him his money in case he went to security.
Jargon translator:
*Double: On transactions over a certain amount, we have to call a supervisor to double check that we are counting everything correctly.
On a side note, I gave M this website. Between her two jobs, I'm sure she has things to share.
Take tonight's EW, for example. I was blessed not to have this guy at my window. It's much better he got M. M is much more even tempered than I. Personally, I woulda thrown his crap back at him and walked away.
The Playas:
M: Works Part time, weekends only. She is in the window to my right.
EW: Geee, I wonder
SM: Supervisor M who don't take no crap from no one.
Because we are not a bank, we limit the amount of cash someone can trade up (i.e.: twenties for hundreds). There are multiple reasons for this.
1) We run out of larger bills in our drawers first. Everyone hates doing more paperwork because they had to go get more money.
2) Every incoming bill is just another chance for counterfeits.
3) It's a deterrent to money laundering.
The exact amount we can do is up to the discretion of whomever is running the front line. So this evening, SM was in charge.
EW comes up with several hundred in green chips ($25 each) and a wad of cash.
EW: I want hundreds for all of this.
M: I can do the chips but I can't trade up that many bills.
EW: Yes you can. I come here every day and do this.
M: I'm sorry sir but I am not allowed to. Would you like to speak with my supervisor?
EW of course says yes. SM comes over and tells EW as a one time courtesy she will allow M to do $400 up to hundreds in addition to his chips.
EW: I come here every day and he does it for me. He did it yesterday.
SM: He who? (Mind you we only have 2 male cashiers on swing shift and neither are in the front window at this time) I was in charge from 5pm until 2am yesterday and I didn't authorize it.
EW: I do it every day!
SM: Sir, I am not arguing with you. She can do $400 plus your chips. No more.
At this point, SM walks away to assist another cashier. EW begins flinging twenties all over M's counter. Including on TOP of the ones she's already counted. She has to tell him to stop several times. When she hits $400, she takes one more twenty and a five to make his chips an even hundred (something we can always do) and hands him the rest back. Now, right at this point I have a very nice customer of my own so I don't catch the whole conversation. The general gist is that he keeps trying to give her more and she has to threaten to end the transaction if he drops so much as one more bill on the counter. She gets him cashed out and pulls the stack of twenties and chips to the part of the counter closest to her.
Then SM has to come to my window to double* my transaction. Because of how I stand when I count out to the customer, SM always doubles me from my right. Mistake this time. EW takes this as an opportunity to start arguing with SM again.
EW: I do this every day! You are going to do this!
SM: Sir, I told you how much we would do and we did it. Have a good night.
EW: Fuck you Bitch!
SM: That's fine. M, put up your stuff.
SM walks away. Then comes the kicker.
EW: You didn't give me my money!
M: Yes, I did. I counted out <Amount> in hundreds. It was <Amount> in chips and $425 for your twenties and five.
At this point EW stalks off. M told SM what he said about her not giving him his money in case he went to security.
Jargon translator:
*Double: On transactions over a certain amount, we have to call a supervisor to double check that we are counting everything correctly.
On a side note, I gave M this website. Between her two jobs, I'm sure she has things to share.
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