I worked at the campus computer store in college. Generally speaking I liked it, but it was my first retail job so at that time I was a little naive when it came to SCs.
We did computer repair at the shop. The length of the repair depended on multiple factors, the most critical being tech availability. We only had one full time tech and when he got backed up, he got backed up.
So one afternoon about 2:30 PM a guy comes in to drop off his laptop for a repair order. He asks how long it will take to be done.
Now here's where I screwed up. You see, I knew the tech had a light work load at that moment so there's a good chance the repair wouldn't take long. If I was handing a customer like this now, I would have said "2 to 4 days".
What I actually said: "Well, there's a slight chance it could be ready by tomorrow, but most likely it will take a day or two."
Guy comes back RIGHT AT OPENING the next day saying that I "Guaranteed" it would be ready for him and demanding to know where his laptop his.
He blows a gasket when he finds out its not done yet and tears a strip off my manager for it.
When I came in later that day I went over my version of what happened with the manager. I didn't get in trouble, but he did caution me to be very careful about giving people repair estimates.
We did computer repair at the shop. The length of the repair depended on multiple factors, the most critical being tech availability. We only had one full time tech and when he got backed up, he got backed up.
So one afternoon about 2:30 PM a guy comes in to drop off his laptop for a repair order. He asks how long it will take to be done.
Now here's where I screwed up. You see, I knew the tech had a light work load at that moment so there's a good chance the repair wouldn't take long. If I was handing a customer like this now, I would have said "2 to 4 days".
What I actually said: "Well, there's a slight chance it could be ready by tomorrow, but most likely it will take a day or two."
Guy comes back RIGHT AT OPENING the next day saying that I "Guaranteed" it would be ready for him and demanding to know where his laptop his.
He blows a gasket when he finds out its not done yet and tears a strip off my manager for it.
When I came in later that day I went over my version of what happened with the manager. I didn't get in trouble, but he did caution me to be very careful about giving people repair estimates.
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