Well that's poor customer service!

[downforit2008]

I guess some people don't realize that 5 p.m. is the end of the work day for the others. Try making your call before that if you want some advice!

[mhkohne]

I'm somewhat confused how working in the dark itself can be a safety issue. Our service techs work regularly in the dark getting service calls as late as 8pm or so..

I suspect it comes down to how much the company is willing to insure itself for, and what their experience is. Working in the dark is more dangerous than in the light, and that would be reflected in their workman's comp insurance payments, and in the salaries & training of the techs. It also may depend on locale and time of year - if things tend to freeze at night, then you'd account for that in your work rules (and you'd probably just give up at dark).

[MoonCat]

So, how about we cancel YOUR appointment and divert your tech to someone else too? O wait you wouldn't like that now would you? So why should it be good service to screw someone else for YOU but not to screw you for someone else?

Selfish jerk!

actually that applies to everyone else who you wrote bout.

people who put their internet over the lives and safety of other humans? who cares if someone dies as long as you get your porn and your game shows?


Do these people ever look in the mirror?

Fixed for accuracy.

[Racket_Man]

Concerning the safety thing with cable techs ---- you have to remember that most cable wires are strung on the same poles and sometimes the same crossmembers as the electric and telephone wires.

the electric company linesmen are specifically trained to work on these wires and in sometimes very bad conditions such as torrential rain or blizzards. Buyt cable techs may NOT be trained to twist around with unshielded higher voltage electrical lines in the dark or adverse weather conditions.

[drunkenwildmage]

Concerning the safety thing with cable techs ---- you have to remember that most cable wires are strung on the same poles and sometimes the same crossmembers as the electric and telephone wires.

the electric company linesmen are specifically trained to work on these wires and in sometimes very bad conditions such as torrential rain or blizzards. But cable techs may NOT be trained to twist around with unshielded higher voltage electrical lines in the dark or adverse weather conditions.

True.. Cable does use the same poles but cable lines are typically the lowest lines on the pole, while the power lines are normally up top a few feet about the cable lines. Assuming a cable tech is trained correctly they shouldn't have a problem telling the difference between a cable line, power line, phone line etc. Cable also will have some of their nodes and repeaters hanging off the same lines and poles. Outside of any outage, normally when those get worked on it's overnite in pretty much any weather. I've talked to alot of our techs and they all have pretty much said the same thing.. that's it part of the job.. you just need to prepare for it.