Let me off payment cuz I want you to.

[Lace Neil Singer]

This SC came into the petrol station a little while ago. It was busy, and there was a huge queue. She came up to my till and this basically happened.

SC: Pump seven.
Me: Twenty pounds and twenty pence.
SC: Oh, I've only got twenty pounds. You can let me off the twenty pence.
Me: I'm sorry, but I can't do that.
SC: Well, I've only got twenty pounds on me so you'll have to.
Me: I can't. I'll have to fill out a form and you'll have to come back and pay later.
SC: What? Over twenty pence? Surely the petrol station can afford to let me off twenty pence, seeing as they're making such a profit?
Me: I'm sorry, but I can't allow that. I'd get into trouble.
SC: Oh, for God's sake.

At this point, a man came forward and slammed down twenty pence on to the till.

Man: Here, take this, pay and piss off so the rest of us can maybe get served.
SC: (huffily) There's no need to be rude.

She then paid over the twenty, and as she was about to leave, said, "I'm taking your name and I'm going to make a complaint about this."

Yeah, bring it, bitch. There is no way on earth that the manager is going to take your side on this.

[pzychobitch]

I wouldn't let him off the 20 pence either considering most petrol stations in the USA make maybe 5-7 cents a gallon?

[taxguykarl]

If even that. For a lot of stations, the fuel is a loss leader for their convenience stores--tobacconists, liquor and/or fireworks in the case of those near the Illinios/Indiana state line.

[Gaki]

I know my station sells at a loss a lot of the time just due to the rewards system that we've set up up. But it gets people inside the store to buy things that make us a ton of money like coffee and food. So it's kinda like a give and take. Of course I wouldn't allow anyone TWENTY. Jeebus. Good thing we went to prepay so I wouldn't have to.

>:|

[emax4]

Funny if the complaint box had a shredder on the other end of it, so when a customer fills out their form and slides it in the box, the sound of a machine shredder is heard.

[Lovecats]

Funny if the complaint box had a shredder on the other end of it, so when a customer fills out their form and slides it in the box, the sound of a machine shredder is heard.

Or just have the sound of a shredder. Can you imagine the look on their face?

[PizzaDrone]

Funny if the complaint box had a shredder on the other end of it, so when a customer fills out their form and slides it in the box, the sound of a machine shredder is heard.

First...LOVE this idea. People may actually strain something catbutt-facing at that.


Second, pretty much all petrol stations in the UK (where I think you're from, could be wrong) have notices up informing people to ensure they are able to pay before they take any petrol. Have seen these even more since most (if not all) places have stopped accepting cheques so she really has no excuse at all. Hate people who try and argue prices because the company makes a profit without any thought for the cashier who could find themselves in real trouble for being down in money at the end of their shift.

[PepperElf]

She then paid over the twenty, and as she was about to leave, said, "I'm taking your name and I'm going to make a complaint about this."

i'm betting she's just butthurt that no one else agreed with her. if she didn't have the money to pay for what she took then that's her problem to fix, not yours to compensate her on.

[Lace Neil Singer]

Well, I haven't heard anything so I'm guessing she didn't make a complaint after all. XD

[bainsidhe]

When I was a cashier, this type of attitude frustrated me to no end. Because I don't want my till to be short, the customer is basically asking me to pay for their stuff. Many of my coworkers were on welfare, but sure, the cashiers would be glad to pay for your crap. Not.

[Argabarga]

Yes, I'd like to complain about the store expecting me to pay for my purchase!

Yes, that's what I said!

hello?

Hello?

[Lace Neil Singer]

Some evil, twisted part of me hopes that she did actually complain but the reason why I heard nothing about it is cuz the manager wrote her off as a nutjob and just filed the complaint into the bin. XD

[BrenDAnn]

Yes, I'd like to complain about the store expecting me to pay for my purchase!

Yes, that's what I said!

hello?

Hello?

Because that works so well for your sucktomers, too, Arga.

As to the OP... twenty? No. I hate people who automatically think we'll have change to cover whatever they're short. If you pump it, you pay it, people!

[Lace Neil Singer]

I'll probably let a nice person off a penny; normally, we have spare pennies cuz some people don't want their penny change. But I draw the line at letting people off more. There's no way that shit would fly at the supermarket; they'd be made to put something back, so I have no idea why someone would think they could get away with it at the petrol station.

[Flood]

I once had a lady that was sent in to buy coffee for her husband but was about a quarter short.

I didn't think anything of it when she went out to the car to grab the difference. This happens all the time.

Her husband comes storming in and starts yelling at me for not just accepting the loss or paying for the difference myself.

I offer to change his drink to something cheaper if he can't find the quarter and warn him that the tip jar is not an option. If he reached for it again I would refuse the sale outright and call the cops. (we'd had a rash of people stealing from our tips and we were all on edge. Pluss, people using our money to pay for their drinks is the douchiest thing in the world)

After a couple minutes back and forth of him trying to intimidate me he eventually reaches into his pocket and produces a handfull of change, which he slams on the counter. He took out one quarter and left the pile of change on the counter with the message (threat?) that if anybody else was short by just a little, I was instructed to take from that change.

There was easily $5 in change that he just didn't want to pay with for some reason.

His drink took all of five seconds to make and then he was out the door.

Witness to this whole debacle was one of our regulars who proceeded to pick up the pile of change and drop it in our tip jarn