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so... two SC potential situations in one week... how bout that. lol
first one, on payday, we do our normal ritual of "lunch special at the local really good mexican restauraunt". food there is always excellent, and service is always friendly and fast. i get my usual, and hubby orders a chimichanga this time. for anyone who doesn't know, a chimichanga is basically a deep-fried burrito. we get the food superfast, and start eating... and hubby pulls a big (like 6 inches long) wooden stick from his meal. it wasn't just some random hunk of wood.. it was an evenly rounded dowel with a sharpened end. other than that, nothing was wrong, so we set it aside and kept eating. lol. next time the server swings by we're like "ummm. we're not upset or anything, but this stick was in his food?
" the server was like 
let me get the manager. manager comes over wants to give him a new plate (he's already eaten half. we insist it's fine) manager is bending over backwards... its obvious he's expecting pissed-off-rant to begin any second.. lol he finally convinced us to take a free dessert. churros and sopapillas! yay! and we asked what the stick was for... turns out they spear it thru the burrito before frying it to hold the thing together, otherwise it would just unroll and fall apart in the oil. we had a good LOL and left a good tip
second! last night we went to a little local movie-themed diner. they normally serve popcorn dusted with powdered sugar. it's surprisingly good. they forgot to give us a basket. server comes and asks what we'd like, and hubby is like 'can we... get popcorn?" the server totally does a 'deer in the headlights' look and kinda slide-steps backwards over to the popcorn machine 10 feet away and comes right back with a basket. we happily tuck in. order food. everything is great. there's too much of it, i take half mine home and eat it the next day... BUT.. then i wanted dessert... i ordered an ice cream sundae. they brought it out in the most adorable waffle-cone patterned serving glass i've ever seen... BUT, after i was about 3/4 done with it, i noticed the rim on one side had a big chip broken out of it... next time server swings by i'm like "i'm not upset or anything, but you may want to dispose of this glass when we're done... it's chipped here." and pointed it out. again... bending over backwards expecting incoming tonguelashing... i even joked with her about it. we left her a good tip. XD
and then their toilet didn't flush. told the front desk, and joked i was the 'problem customer of the day'... and joked 'if only all your problem people were that easy to deal with!"
both times we got GREAT service... even before there was a 'problem'
first one, on payday, we do our normal ritual of "lunch special at the local really good mexican restauraunt". food there is always excellent, and service is always friendly and fast. i get my usual, and hubby orders a chimichanga this time. for anyone who doesn't know, a chimichanga is basically a deep-fried burrito. we get the food superfast, and start eating... and hubby pulls a big (like 6 inches long) wooden stick from his meal. it wasn't just some random hunk of wood.. it was an evenly rounded dowel with a sharpened end. other than that, nothing was wrong, so we set it aside and kept eating. lol. next time the server swings by we're like "ummm. we're not upset or anything, but this stick was in his food?
" the server was like let me get the manager. manager comes over wants to give him a new plate (he's already eaten half. we insist it's fine) manager is bending over backwards... its obvious he's expecting pissed-off-rant to begin any second.. lol he finally convinced us to take a free dessert. churros and sopapillas! yay! and we asked what the stick was for... turns out they spear it thru the burrito before frying it to hold the thing together, otherwise it would just unroll and fall apart in the oil. we had a good LOL and left a good tipsecond! last night we went to a little local movie-themed diner. they normally serve popcorn dusted with powdered sugar. it's surprisingly good. they forgot to give us a basket. server comes and asks what we'd like, and hubby is like 'can we... get popcorn?" the server totally does a 'deer in the headlights' look and kinda slide-steps backwards over to the popcorn machine 10 feet away and comes right back with a basket. we happily tuck in. order food. everything is great. there's too much of it, i take half mine home and eat it the next day... BUT.. then i wanted dessert... i ordered an ice cream sundae. they brought it out in the most adorable waffle-cone patterned serving glass i've ever seen... BUT, after i was about 3/4 done with it, i noticed the rim on one side had a big chip broken out of it... next time server swings by i'm like "i'm not upset or anything, but you may want to dispose of this glass when we're done... it's chipped here." and pointed it out. again... bending over backwards expecting incoming tonguelashing... i even joked with her about it. we left her a good tip. XD
and then their toilet didn't flush. told the front desk, and joked i was the 'problem customer of the day'... and joked 'if only all your problem people were that easy to deal with!"
both times we got GREAT service... even before there was a 'problem'