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A little while before Christmas I was down in Key West and purchased a corset that I'd intended to wear for the New Year's Eve party I planned on attending. Now, a corset is not something that one wears every day, so when I got home, I put it aside and didn't even pull it out of the bag until it was time to get dressed for the evening.
The day arrives and I get dressed. The corset is stunning on me (Yay!) and I go out and have a very lovely evening. Unfortunately, sometime during the night, I noticed that the boning popped out on one side. Well, that sucks. Knowing I needed to go back to Key West, I called the store to inquire about their return policies. I'd lost the receipt and had paid cash, so I wasn't holding my breath. The awesome manager gave me a few options, so I threw it in my car the next day when I was getting ready to leave.
And then it gets fun. They had a little trouble finding the transaction. I told them it wasn't a big deal. If they couldn't find it, I'd hunt down a seamstress and figure out how to repair it. They said no worries and kept looking. Eventually they found it. As the guy was processing the exchange (I didn't want my money back, I just wanted a top that wasn't broken), he mentioned that their return policy is actually only 10 days! I felt kind of bad, since at this point we were well past the 10 day mark. I thanked him profusely and told him how much I appreciated him bending the rules for me. He sort of laughed and said "This is how much we appreciate not being yelled at." I chuckled and replied "yeah, I know that feeling well."
Amazing how being polite and treating people with respect gets you what you want so much more effectively than being a douchebag.
The day arrives and I get dressed. The corset is stunning on me (Yay!) and I go out and have a very lovely evening. Unfortunately, sometime during the night, I noticed that the boning popped out on one side. Well, that sucks. Knowing I needed to go back to Key West, I called the store to inquire about their return policies. I'd lost the receipt and had paid cash, so I wasn't holding my breath. The awesome manager gave me a few options, so I threw it in my car the next day when I was getting ready to leave.
And then it gets fun. They had a little trouble finding the transaction. I told them it wasn't a big deal. If they couldn't find it, I'd hunt down a seamstress and figure out how to repair it. They said no worries and kept looking. Eventually they found it. As the guy was processing the exchange (I didn't want my money back, I just wanted a top that wasn't broken), he mentioned that their return policy is actually only 10 days! I felt kind of bad, since at this point we were well past the 10 day mark. I thanked him profusely and told him how much I appreciated him bending the rules for me. He sort of laughed and said "This is how much we appreciate not being yelled at." I chuckled and replied "yeah, I know that feeling well."
Amazing how being polite and treating people with respect gets you what you want so much more effectively than being a douchebag.
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