That was unexpected

[Kittish]

Grocery shopping today, bought most of my meats at one particular place. The cashier put lamb and beef in one (reusable, non-machine-washable, thankfully non-porous) bag, with every other package flipped upside down. Ugh, nasty bloody mess all over the inside of the bag and my counter when I unpacked it. I figured that sort of -I can really only call it incompetence- warranted a phone call to the store manager.

Right off the bat he offered to refund me for the meats. *blink* Wow, bit over the top, and I said so. He insisted, and I let him know that I'd be quite happy with just knowing that the cashier(s) would get a training reminder. He insisted again, along with an assurance that retraining would happen, so I accepted.

I go back to the store, receipt in hand. He's entering items for the return and puts in the highest price one twice. Pointed that out to him, and it took both of us to find both packs of lamb chops. He seemed surprised that I would point out an error that was very highly in my favor. Hell, man, you're already doing me a huge favor here. He was surprised again when I volunteered the card I'd used to make the purchase in the first place (rather than expecting cash).

So, kudos, Joe, and thank you for making probably my whole month a little better.

[mathnerd]

Wow. That was nice of him. I'd have expected to be compensated for the cost of replacing the bag, but those meats had to be far, far more than that.

[Kittish]

It was incredibly nice of him. That was a big chunk of my monthly food budget handed back to me. And it's not like I had to throw out the meat, I already repackage into proper serving sizes. I wasn't even worried about the cost of the bag, they're like a buck apiece and I expect to replace them from time to time.