My sister just got a job in a call centre that serves all of North America. I used to do a similar job, and I mentioned to her that the longer you do it, the more likely you are to know just from the caller's accent and attitude what area of Canada or the US they are from, without even looking at the screen.
She said, "Yeah, I can see that. I can already peg someone from Texas, and not just because of their accent."
I asked how, and she said, "Oh, they're the nicest callers. They're never in a hurry, and they always want to have a friendly chat. They don't just jump to the business at hand. They ask how I am, and actually seem to care about my answer. I wish the call centre would have some sort of division I could join that only got calls from Texas."
She added that the only problem with Texas callers is trying to keep her call times down. Sometimes they don't understand that she can't chat too much.
Anyway, I've noticed a lot of members here are from Texas, so I just thought I'd pass that along.
She said, "Yeah, I can see that. I can already peg someone from Texas, and not just because of their accent."
I asked how, and she said, "Oh, they're the nicest callers. They're never in a hurry, and they always want to have a friendly chat. They don't just jump to the business at hand. They ask how I am, and actually seem to care about my answer. I wish the call centre would have some sort of division I could join that only got calls from Texas."
She added that the only problem with Texas callers is trying to keep her call times down. Sometimes they don't understand that she can't chat too much.
Anyway, I've noticed a lot of members here are from Texas, so I just thought I'd pass that along.
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