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I Am Human!
Apologies for this being fairly long, as the real point of it is towards the end, but have added the backstory as well, in case anyone's bored.
A few weeks ago I was about an hour off my finishing time and my final table was a party. For 18. So instantly I panic, trying to figure out how I'm meant to serve so many people. Anyway, they arrive and there are about 3 or 4 extra people with them. I offer them another table just off to the side so that they can still talk to everyone in the party but have enough room to move. The majority of the party are excitable children (think the birthday boy was about 9). So this makes things easier as the kids will order from the kids menu which is simple enough to do and the parents will usually share a pizza or something.
The order goes through without any trouble, barring a few screams from the kitchen
but thats fairly regular anyway. All of the party are really nice and polite. One of their spaghetti meals was of terrible quality (spotted by the manager) so we replaced it. Note: they didn't ask for it to be replaced and were quite content with that one, but they had a large bill and deserved good quality. A little later I go up to check and another member of the party has an issue with his spaghetti not having enough sauce. I tell him I'll check with the manager if I could sort him out with a little more, but was refused, because they only come in one portion. I explain and again, they take it really well. I left the table and wandered through the kitchen and saw one of the spaghetti trays going through the oven. I asked a co-worker what it was and he said it was more sauce. Brilliant, so he plates it up for the guy for me to take over.
So far they've been great, laughing and joking with me about the size of the party and things like that but nothing could prepare me for the niceness that was about to follow. The mother of the birthday boy asks if I can light the candles and bring the cake over now. After the kid has blown out his candles I gave them some napkins and a knife so she can give it to some of the kids to take home with them. I check the time and its time for me to leave. Decided it was best to let them know so they wouldn't waste time looking for me. I've just given my takings from the day to my manager and as i come back out the birthday boy is there. He extends his hand, with a piece of cake wrapped in a napkin in it and hands it to me. They also later tipped me £5, but to be honest, the cake gesture meant far more to me. Almost as if I wasn't a server to them like. Like I was....an equal, a concept some customers fail to grasp.
Was some good cake too
To anyone who made it through this.....well done!
A few weeks ago I was about an hour off my finishing time and my final table was a party. For 18. So instantly I panic, trying to figure out how I'm meant to serve so many people. Anyway, they arrive and there are about 3 or 4 extra people with them. I offer them another table just off to the side so that they can still talk to everyone in the party but have enough room to move. The majority of the party are excitable children (think the birthday boy was about 9). So this makes things easier as the kids will order from the kids menu which is simple enough to do and the parents will usually share a pizza or something.
The order goes through without any trouble, barring a few screams from the kitchen
but thats fairly regular anyway. All of the party are really nice and polite. One of their spaghetti meals was of terrible quality (spotted by the manager) so we replaced it. Note: they didn't ask for it to be replaced and were quite content with that one, but they had a large bill and deserved good quality. A little later I go up to check and another member of the party has an issue with his spaghetti not having enough sauce. I tell him I'll check with the manager if I could sort him out with a little more, but was refused, because they only come in one portion. I explain and again, they take it really well. I left the table and wandered through the kitchen and saw one of the spaghetti trays going through the oven. I asked a co-worker what it was and he said it was more sauce. Brilliant, so he plates it up for the guy for me to take over.So far they've been great, laughing and joking with me about the size of the party and things like that but nothing could prepare me for the niceness that was about to follow. The mother of the birthday boy asks if I can light the candles and bring the cake over now. After the kid has blown out his candles I gave them some napkins and a knife so she can give it to some of the kids to take home with them. I check the time and its time for me to leave. Decided it was best to let them know so they wouldn't waste time looking for me. I've just given my takings from the day to my manager and as i come back out the birthday boy is there. He extends his hand, with a piece of cake wrapped in a napkin in it and hands it to me. They also later tipped me £5, but to be honest, the cake gesture meant far more to me. Almost as if I wasn't a server to them like. Like I was....an equal, a concept some customers fail to grasp.
Was some good cake too
To anyone who made it through this.....well done!
and also 
Glad you had a good experience because it's the good experiences that make you happy to be in the service industries.
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