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I'll brag on a business for making sure I didn't become an SC.
My stereo receiver went haywire. It was well under warranty so I took it back to the place of purchase, a business I liked and had done business with before. They took it and said they'd look at it and get back to me with a time estimate.
the next day they called and told me what was wrong and that they had to order a part from the land of the rising sun. OK, fine, theres...you know, planes and stuff that go over there all the time. 2 weeks they said.
I call at 2 weeks. nada. I'm somewhere between a pushover and a wimp, so I let it go. I call back every Friday.
Week 3 - nada.
Week 4 - zip.
Week 5 - zero.
Week 6 - bupkis.
Week 7 - It in! just kidding. they got nuthin.
Week 8 - whaddya think?
Each week brought a slightly mroe in depth request for information, and a rational and polite explanation that I was becoming less than happy. I never ranted, raved, swore, accused, or anything nasty. I am the very soul of the 'nice guy.'
Week 9 - sorry, bud.
At this point I had had enough. I explained that I was going to make one mroe phone call, in exactly one week (next Friday) and then I would be in their showroom the following Saturday where they would have an opportunity to keep my business or face my wrath, and I explained that I would be an outstandingly BAD customer on that Saturday if my needs were not fulfilled.
Week 10 - Sorry, who are you again?
Week 10.1 - A hot wind blew across the parking lot, sand and grit blotting out the sweltering sun. A tumbleweed blew across my path and my trigger finger was itching. I felt like Clint Eastwood about to lay waste to some bad guys. I was in the groove, my game face was on, and I was READY BABY!
"Get me the manager.....punk." OK, I didn't say 'punk.' I thought it real loud, though.
"Mr. Gruesome! I'm glad I cought you! Right here I have your brand new receiver. Your model had been discontinued but this is the replacement and has a few extra features and a bit more power. I'm very sorry for the delay and I hope this makes up for your trouble."
Business - kept! Anger - disarmed! Manager's apology - accepted! New receiver - kick ass!
I'm glad, too - I really didn't want to go raising hell in there - I don't know how to do it!
My stereo receiver went haywire. It was well under warranty so I took it back to the place of purchase, a business I liked and had done business with before. They took it and said they'd look at it and get back to me with a time estimate.
the next day they called and told me what was wrong and that they had to order a part from the land of the rising sun. OK, fine, theres...you know, planes and stuff that go over there all the time. 2 weeks they said.
I call at 2 weeks. nada. I'm somewhere between a pushover and a wimp, so I let it go. I call back every Friday.
Week 3 - nada.
Week 4 - zip.
Week 5 - zero.
Week 6 - bupkis.
Week 7 - It in! just kidding. they got nuthin.
Week 8 - whaddya think?
Each week brought a slightly mroe in depth request for information, and a rational and polite explanation that I was becoming less than happy. I never ranted, raved, swore, accused, or anything nasty. I am the very soul of the 'nice guy.'
Week 9 - sorry, bud.
At this point I had had enough. I explained that I was going to make one mroe phone call, in exactly one week (next Friday) and then I would be in their showroom the following Saturday where they would have an opportunity to keep my business or face my wrath, and I explained that I would be an outstandingly BAD customer on that Saturday if my needs were not fulfilled.
Week 10 - Sorry, who are you again?
Week 10.1 - A hot wind blew across the parking lot, sand and grit blotting out the sweltering sun. A tumbleweed blew across my path and my trigger finger was itching. I felt like Clint Eastwood about to lay waste to some bad guys. I was in the groove, my game face was on, and I was READY BABY!
"Get me the manager.....punk." OK, I didn't say 'punk.' I thought it real loud, though.
"Mr. Gruesome! I'm glad I cought you! Right here I have your brand new receiver. Your model had been discontinued but this is the replacement and has a few extra features and a bit more power. I'm very sorry for the delay and I hope this makes up for your trouble."
Business - kept! Anger - disarmed! Manager's apology - accepted! New receiver - kick ass!
I'm glad, too - I really didn't want to go raising hell in there - I don't know how to do it!
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