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A short background, before I talk about the cool thing that happened. I have worked in demolition (prolly the most fun one too), as a waitress, a sandwhich dresser, a dishwasher, a bartender, a PetNurse, CS for General Motors, and now, a receptionist. I have a few other duties, than just answering the phone, but yes, that is the large part of my job. Now, with all of my jobs I usually put out waaay more effort than I'm expected to. It's just the way I was raised, always give 110%, at work, then collapse and relax, when you get home. At almost every one of my previous jobs (bartender and demolition excluded) no matter how much effort I put into my job, I was always told it wasn't good enough. With the PetNursing job, I put my whole heart into the job, and was nearly fired (I quite first) because I still wasn't "good enough." Now, that aside...
Working as a receptionist, I believe that no matter how horrible your day is going, the person on the other line, who's calling in, deserves to feel like you're happy to talk to them. You're the first voice they hear, when they call in, and you're the first impression they get, whether they're calling for the first time, or have been calling forever. So, even when I'm on the verge of tears, because my boyfriend broke up with me (back in Feb), when I answer that phone, I still sound like I'm excited to talk to the person on the other end. I've even managed to pull off "chipper" and "excited" while I was losing my voice, when I was sick once. It's exhausting, and by the time I go home, I'm ready to pass out, because I'm so tired. You use a lot of energy when you do that, but the compliments I got today make it all worth it.
One of our sales reps called in today, a few times, and the third time he called, he said, "You know Falconess, I call in just to hear your voice, because you're just so pleasent on the phone." He was joking about the reason for calling, but he did say he was serious about me being wonderful to talk to, when he calls in. That made me smile a little bit. The big shock, was the one I got about a half hour ago.
Another one of our sales reps called in and this particular sales rep usually tells me once or twice a month how much she loves having me as a receptionist. So, at first, I just kinda laughed, when she said she wanted to tell me I was doing a great job. Then she went on to explain. She had just gotten off the phone with one of her best customers, and this customer had told her that they had just had a meeting. Apparently, durring this meeting, they had discussed how they could improve their customer service, and they used our CS team as an example, and "one person in particular, we can all learn something from. That Falconess is always so happy, and bright, when we call. She really is the best receptionist I've ever encountered." So yeah, the sales rep who had called in, went on to talk about how she was going to talk to the owner on Tuesday (since she has a meeting with him anyway) and relay that information on, and then she went on about how great she thinks I am.
I'm not just being modest, I really don't feel like I do an exceptional job, even when so many say it (the two calls today are not the first I've gotten, I've had quite a few in the past). I really have a hard time wrapping my head around the fact that I might actually, not only, be good at a job, but be appreciated for what I do as well. She just made me cry, a little, when a customer says they appreciate me. Makes me feel good about all the days I was not feeling up to par, but still putting everything into answering the phone. I, personally, feel a trained ape could do my job, but I've had a few people say that it really takes someone who's got the right personality. *shrugs* Just needed to share that "little" story with people.
Working as a receptionist, I believe that no matter how horrible your day is going, the person on the other line, who's calling in, deserves to feel like you're happy to talk to them. You're the first voice they hear, when they call in, and you're the first impression they get, whether they're calling for the first time, or have been calling forever. So, even when I'm on the verge of tears, because my boyfriend broke up with me (back in Feb), when I answer that phone, I still sound like I'm excited to talk to the person on the other end. I've even managed to pull off "chipper" and "excited" while I was losing my voice, when I was sick once. It's exhausting, and by the time I go home, I'm ready to pass out, because I'm so tired. You use a lot of energy when you do that, but the compliments I got today make it all worth it.
One of our sales reps called in today, a few times, and the third time he called, he said, "You know Falconess, I call in just to hear your voice, because you're just so pleasent on the phone." He was joking about the reason for calling, but he did say he was serious about me being wonderful to talk to, when he calls in. That made me smile a little bit. The big shock, was the one I got about a half hour ago.
Another one of our sales reps called in and this particular sales rep usually tells me once or twice a month how much she loves having me as a receptionist. So, at first, I just kinda laughed, when she said she wanted to tell me I was doing a great job. Then she went on to explain. She had just gotten off the phone with one of her best customers, and this customer had told her that they had just had a meeting. Apparently, durring this meeting, they had discussed how they could improve their customer service, and they used our CS team as an example, and "one person in particular, we can all learn something from. That Falconess is always so happy, and bright, when we call. She really is the best receptionist I've ever encountered." So yeah, the sales rep who had called in, went on to talk about how she was going to talk to the owner on Tuesday (since she has a meeting with him anyway) and relay that information on, and then she went on about how great she thinks I am.
I'm not just being modest, I really don't feel like I do an exceptional job, even when so many say it (the two calls today are not the first I've gotten, I've had quite a few in the past). I really have a hard time wrapping my head around the fact that I might actually, not only, be good at a job, but be appreciated for what I do as well. She just made me cry, a little, when a customer says they appreciate me. Makes me feel good about all the days I was not feeling up to par, but still putting everything into answering the phone. I, personally, feel a trained ape could do my job, but I've had a few people say that it really takes someone who's got the right personality. *shrugs* Just needed to share that "little" story with people.
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