About the lady who had a hold on a book

[Finduilas]

I called a lady and left a voicemail to let her know that the book she had on hold is available. This is standard procedure, I had probably called about fifteen other people right before her. Now, hardly anyone comes down the same day we call- we often take books off the shelf because people hadn't come in for them.

Now, my messages are pretty bland- "Hello, this is the WLP Library calling for Patron, to let her know that her book is available so if she could come on down and pick it up, that would be great! Have a good afternoon! click"

That afternoon, a lady comes in and tells me that she came in to pick up a hold, and I noticed that it had been me to call, so I said "Oh! I called you just this morning!"

She replied, "You left such a chipper message that I just had to come down and pick it up!"

I don't know, I just felt really good that I had been cheerful enough at the crack of ten that someone felt compelled to come down and tell me that. I guess it's the small things in life.

[JustaCashier]

Finduilas, have you ever had an occasion where you made the call to the patron, and they walk in the door moments later, because they just happened to be in the area and wanted to see if their book was in?

I worked for a film processor on my last job. And every day, of course, we would call our customers whose pictures had come in from our lab that day. There were several occasions where a customer would come in a very short time after I'd left them a message (usually at their home number) and they'd walk into the store.

I believe I had even at least one occasion, where I had just literally hung up, or was just finishing up leaving the message.

I was waiting for the day that I'd be calling a customer's cell phone, and they'd pick up just as they were walking into the store, but sadly, that never happened!

Mike