This is one of my favourite customer tales.
A lot of our customers come in and and over the plastic wallet with their lotto playslip and old ticket in. We check the old ticket and then put the new one on for the upcoming draws. They normally joke at the time tht they won;t have won anything.
Last september, on a Thursday morning, I was alone in the shop when a regular came in and gave me her wallet and said "check that, throw it away and a new one please"
I put the new one on, asked her for the money and while she was counting checked the old ticket on the terminal.
Me: Oh.
Her: Oh what?
Me: You've won but I can't pay it out.
Her: Yeah, right! very funny. I've won but can't have it.
Me: well, yes. I've got a £200 shop limit. Above that you have to go to the min post office and they'll print you a check. Hang on a second, I'll check how much it is for.
Her: Very funny. Is this some sort of wind up then.
Me (slightly stunned): Actually you've managed to get five and the bonus. You've won just over £117,000.
Her: B*ll*cks
Me: No, I'm being serious.
I then explained to her how to claim the prize and sent her on her way.
Five minutes later she came back in. She had been sat outside in her car the whole time.
Her: Can you just check again for me please?
I checked and confirmed she had won. Off he went again.
A few minutes later she was back.
Her: Can you just say that number for me again please.
Me: On hundred and seventeen thousand, four hundred and thirty two pounds and fifty six pence.
Her: Oh.
Off she went.
A few minutes later.
Her: Are you sure this isn't a wind up? You haven't got Jeremy Beadle* hiding in the cupboard have you?
Me: I'm positive.
Off she went.
Over the space of an hour she came in 7 times and refused to believe me until i took her mobile phone and rang her husband to explain to him what they had won. She then drove off and I thought no more of it.
Two weeks later she walked in, put a carrier bag down on the counter and walked out. I opened it to find a bottle of champagne and a check for £1174.32 payable to me.
I love the expression on peoples' faces when you tell them they have won.
*If you haven't heard of Jeremy Beadle, he did the UK version of Candid Camera style wind up shows.
A lot of our customers come in and and over the plastic wallet with their lotto playslip and old ticket in. We check the old ticket and then put the new one on for the upcoming draws. They normally joke at the time tht they won;t have won anything.
Last september, on a Thursday morning, I was alone in the shop when a regular came in and gave me her wallet and said "check that, throw it away and a new one please"
I put the new one on, asked her for the money and while she was counting checked the old ticket on the terminal.
Me: Oh.
Her: Oh what?
Me: You've won but I can't pay it out.
Her: Yeah, right! very funny. I've won but can't have it.
Me: well, yes. I've got a £200 shop limit. Above that you have to go to the min post office and they'll print you a check. Hang on a second, I'll check how much it is for.
Her: Very funny. Is this some sort of wind up then.
Me (slightly stunned): Actually you've managed to get five and the bonus. You've won just over £117,000.
Her: B*ll*cks
Me: No, I'm being serious.
I then explained to her how to claim the prize and sent her on her way.
Five minutes later she came back in. She had been sat outside in her car the whole time.
Her: Can you just check again for me please?
I checked and confirmed she had won. Off he went again.
A few minutes later she was back.
Her: Can you just say that number for me again please.
Me: On hundred and seventeen thousand, four hundred and thirty two pounds and fifty six pence.
Her: Oh.
Off she went.
A few minutes later.
Her: Are you sure this isn't a wind up? You haven't got Jeremy Beadle* hiding in the cupboard have you?
Me: I'm positive.
Off she went.
Over the space of an hour she came in 7 times and refused to believe me until i took her mobile phone and rang her husband to explain to him what they had won. She then drove off and I thought no more of it.
Two weeks later she walked in, put a carrier bag down on the counter and walked out. I opened it to find a bottle of champagne and a check for £1174.32 payable to me.
I love the expression on peoples' faces when you tell them they have won.
*If you haven't heard of Jeremy Beadle, he did the UK version of Candid Camera style wind up shows.


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