Announcement

Collapse
No announcement yet.

Cell Phone Apology

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Cell Phone Apology

    I was pulling a cashier shift tonight to cover for someone who left/got sorta fired. So this lady comes up to my register with a cell phone glued to her ear. Now, generally, I cannot help overhearing their conversation and just to gently remind them they are being rude, I usually use what I hear to respond to the customer. I try to pick my spots and say something funny. But it also gets the point across.

    ME: Lovely, talented me
    CC: Cute older lady Customer

    CC: Okay, mom, I have to go now, have a good night!
    ME: Tell mom that the <Company name> girl says hello and have a good night.
    CC: Mom, (she stops to read my nametag) ViolaPlayer says good night mom.
    ME: (Starts cracking up a bit)
    CC: She said to tell you you made her night.

    CC hangs up the phone

    CC: That's my spiritual mother. Just a wonderful woman. She said that everyone calls her mom, so she was really touched that you did. She said to tell you God bless you, sweetheart. You made her night.
    ME: (Just smiling away - this woman seemed genuinely moved and happy)
    CC: And I'm sorry I was on the phone. But she's just so amazing.
    ME: Thank you. That means a lot. You've made my night!

    I can count on one hand the number of times someone has apologized to me for being on their cell phone. But I still feel free to totally butt into their conversation and make smarta** remarks! Plus, it was just so awesome to make someone that happy by just being normal, outgoing, smart alecky me.

    Mystery lady with a spiritual mother you are close to, you rock! And Spirit Mom does too.
    The key to customer service is accepting the following:
    Make it idiot proof and someone will make a better idiot.
Working...
X