Yesterday was one of the busiest days my store has (a holiday) as we have a half-off sale on everything. Now, they run 3 registers during sale days normally, but this late in the day I was the only one on register. Customers had been rude to me all day, tapping me on the shoulder and yelling to me to get my attention; to show them some jewelry. Now, if I have a line of 5 people, I cannot show jewelry for two reasons. One, the paying customers are more important. Two, that is the prime time for someone to steal some of my jewelry (when my attention is diverted.) I know because it has happened to me more than once. So now I never show someone jewelry. I make up a semi-lie saying "it is against company policy to show jewelry when I am running the register. You'll have to wait." Usually, I can spot a CW at that point who can show them jewelry, and they do.
Now this one gentleman shows up. When I am done with my current customer (2 more in line) he says "Excuse me Sir. I realize you are very busy, but is there someone else who can show me some jewelry?" The keyword there was "else" and since he was polite about it, I called someone else to the register to show him the jewelry. As I walked back I said "You know, you are the only person I have had today who has handled that situation correctly." It turns out he owned a store, and knew exactly what I was going through there. I wish all of my customers were that respectful.
Moral of the story-be courteous to me, and I will make sure you get the best customer service you can (albeit not always from me.)
Now this one gentleman shows up. When I am done with my current customer (2 more in line) he says "Excuse me Sir. I realize you are very busy, but is there someone else who can show me some jewelry?" The keyword there was "else" and since he was polite about it, I called someone else to the register to show him the jewelry. As I walked back I said "You know, you are the only person I have had today who has handled that situation correctly." It turns out he owned a store, and knew exactly what I was going through there. I wish all of my customers were that respectful.
Moral of the story-be courteous to me, and I will make sure you get the best customer service you can (albeit not always from me.)
