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The tendency I find from members of this board is making sure they make the CS rep's job as easy as possible, but tend to be a little self conscious if they feel they may have inconvenienced the clerk, even though they came nowhere close.
Today's story comes from a kind lady staying in my hotel. She came back into the hotel from eating dinner at the restaurant next door because she needed her wallet. Policy is that I have to check ID's before issuing guests copies of a room key. Since her ID was in her room, I had to stand outside the room and not hand her the key until I verified that she belonged in the room.
She was very understanding of the policy and grateful that I took the effort to enforce this.
She calls a few hours later, and it was just before I was getting ready to go home to apologize that she may have been a pain. I told her in the sincerest tone possible that she didn't even come close, and she has no need to apologize.
If she knew the kinds of guests I get sometimes, she would know that I would want nothing more than to fill up my entire hotel with her clones.
Today's story comes from a kind lady staying in my hotel. She came back into the hotel from eating dinner at the restaurant next door because she needed her wallet. Policy is that I have to check ID's before issuing guests copies of a room key. Since her ID was in her room, I had to stand outside the room and not hand her the key until I verified that she belonged in the room.
She was very understanding of the policy and grateful that I took the effort to enforce this.
She calls a few hours later, and it was just before I was getting ready to go home to apologize that she may have been a pain. I told her in the sincerest tone possible that she didn't even come close, and she has no need to apologize.
If she knew the kinds of guests I get sometimes, she would know that I would want nothing more than to fill up my entire hotel with her clones.
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