Tweet
A few weeks ago my wife decided on a whim to purchase 2 cell phones (one for me, one for her). They told her that she had 14 days to return them if she changed her mind. She brought them to me at work, all excited about what she got. I felt like a jerk when I had to burst her bubble and make her take them back because we couldn't afford them (once in awhile she gets a little overexcited and buys before she thinks). She returned them later that night and the guy at the store told her she couldn't get the money back on the card because she used a debit card. She would now have to wait 2-3 weeks for a check to come in the mail. OK, that did not make me happy. They never told her that when they said she had 14 days to return them. But whatever. So the other day she went into the store because we still hadn't gotten a check, and they said that they tried depositing the check in our account, but that we had never left them the routing number so they couldn't issue the refund.....OK, WTF? First you say you're mailing a check, now we're supposed to know you're going to try and direct deposit it? Sorry, but my psychic powers got shut off. Forgot to pay the bill.
She came to my work and explained all this to me, which left me NOT THE LEAST BIT happy. I got on the phone and called the customer service line right away. I was all set to bitch and moan and cuss out whoever I had to in order to get my $75 back. The first person I talked to sounded very nice, and transferred me to the correct department. When I got to this guy, he was SO nice.....he took the account information right away, apologized numerous times for the stores rudeness and lack of communication, and told me the money would be in the account within 3 business days. And the money was there this morning.
I even told him that I was prepared to fight with anyone I had to and that I thought they would give me a hard time and I was so inpressed that they were so polite and willing to fix the problem for me.
Just thought I'd share.
PS - When she returned the phones, the guy at the store told her that because she returned them, she'd be banned from T-Mobile for a year. Anyone ever heard of this? I forgot to ask the guy on the phone about it.
She came to my work and explained all this to me, which left me NOT THE LEAST BIT happy. I got on the phone and called the customer service line right away. I was all set to bitch and moan and cuss out whoever I had to in order to get my $75 back. The first person I talked to sounded very nice, and transferred me to the correct department. When I got to this guy, he was SO nice.....he took the account information right away, apologized numerous times for the stores rudeness and lack of communication, and told me the money would be in the account within 3 business days. And the money was there this morning.
I even told him that I was prepared to fight with anyone I had to and that I thought they would give me a hard time and I was so inpressed that they were so polite and willing to fix the problem for me.
Just thought I'd share.
PS - When she returned the phones, the guy at the store told her that because she returned them, she'd be banned from T-Mobile for a year. Anyone ever heard of this? I forgot to ask the guy on the phone about it.
Comment