Hey, cool!

[MoxisPilot]

I do a lot of online shopping, as I'm an Old Navy addict and have a few other regular suppliers of not-so-necessary things.

One of these suppliers is a smaller business which provides items for magic (books, dvds, other stuff - er, the sleight of hand kind, not the new age stuff).

I recently placed a large-ish order with them, and, not unexpectedly for Memorial Day time period, one of the items I received was not what I ordered, and one of my ordered items didn't arrive. Accidents happen.

So, I e-mailed them yesterday and offered to send back the incorrect item.

They got back to me immediately, will send me my misplaced item, and told me to go ahead and keep the incorrect item, as well. (For the inconvenience? I dunno!)

...Seriously, what major company does stuff like that these days?

Anyway, I'm just glad they responded and are sending me my item. I've had encounters where the response has been, "You didn't receive it for three months despite paying Priority shipping? Tough cookies." or "They were the wrong pants? Well, do you really NEED the pair you ordered?" (I shit you not.)

So, yay for awesome customer service!

[bean]

Good service is why I generally do all of my electronics shopping with newegg.com. They also have a good amazing selection and decent prices, though you get the third degree from their website if you're shipping to an address that differs from your billing address. They can be a little slow to ship unless you pay an extra couple of bucks for priority handling though.

I doubt they'd let me keep an expensive misship, but they've refunded shipping fees when UPS goofed up (even though it was no fault of NewEgg's), always respond quickly, and they're always friendly yet professional.

I was a little surprised when a package showed up from them out of the blue though, with a t-shirt and a few other pieces of swag, and a letter thanking me for being a loyal customer.

If I need something quick I'll usually go to the local Fry's Electronics, but their service generally sucks. Good prices and a great selection of even the most obscure electronics, but getting someone to help you is a bitch and you get the third degree when you try to return anything. Unless you're looking at the plasma TV's, then they swarm on you and won't leave you alone - they did that when I walked in on black friday to pick up an LCD TV, it ticked me off so much that I went to the CompUSA across the street (we still have 2 of them open in Texas). CompUSA had the same TV for $100 less, one employee greeted me pretty quickly and was very knowledgeable about the TVs, and left me alone when it was clear I would take my time picking one out. So it worked out for the best.