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I Love You, DSL Extreme
So, I have finally ditched Earthlink (you can read about that over HERE), and am now getting Internet from DSL Extreme.
Today was the day we were hooked up, and we came home to find a little difficulty connecting through their service.
Nekojin dialed up the customer service line to see about getting things straightened out so we could enjoy decent Internet service.
At the beginning of the call was an announcement about an area outage. I love this. Every provider should do this. Outages are never any fun, but if you are told about them before waiting for half an hour on hold, it's much less stressful.
Once a tech came on the line, it was on to the business of getting ourselves properly connected.
I could tell within moments, that this tier 1 tech from DSL Extreme actually knew how to set up a connection. They first went over his network settings, which were tweaked slightly but still no connection. Then it was on to the modem. Again there were a couple of setting changes, but still no connection. Finally, if was time to peruse the router settings. After just a couple more changes, we were connected!
It was just so nice to deal with a technical support person who actually knew how to provide technical support and wasn't just following a script. He was friendly, helpful, knew what he was doing, and it was downright refreshing after what we've been dealing with for the last several years.
So, Mr DSL Extreme tech support guy, thank you for proving that there are still people out there who take the "tech" part of their job titles seriously.
^-.-^
Today was the day we were hooked up, and we came home to find a little difficulty connecting through their service.
Nekojin dialed up the customer service line to see about getting things straightened out so we could enjoy decent Internet service.
At the beginning of the call was an announcement about an area outage. I love this. Every provider should do this. Outages are never any fun, but if you are told about them before waiting for half an hour on hold, it's much less stressful.
Once a tech came on the line, it was on to the business of getting ourselves properly connected.
I could tell within moments, that this tier 1 tech from DSL Extreme actually knew how to set up a connection. They first went over his network settings, which were tweaked slightly but still no connection. Then it was on to the modem. Again there were a couple of setting changes, but still no connection. Finally, if was time to peruse the router settings. After just a couple more changes, we were connected!
It was just so nice to deal with a technical support person who actually knew how to provide technical support and wasn't just following a script. He was friendly, helpful, knew what he was doing, and it was downright refreshing after what we've been dealing with for the last several years.
So, Mr DSL Extreme tech support guy, thank you for proving that there are still people out there who take the "tech" part of their job titles seriously.
^-.-^
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