Mmmmm....Yay pizza!!!

[SilverOrb]

So today I ordered pizza from Vito's. Mmmmm pizza.

I ordered from work about 3pm. Person on the phone is super nice, lets me make some little adjustments to the pizza (taking stuff off of a Specialty pizza and changing the crust is usually a no- no 'round here)... Just generally nice and awesome the whole time. They tell me that I'm looking at about 40 minutes (perfectly fine with me)

320 rolls around, and what to I spy? My favorite pizza guy. Yep, 20 minutes after ordering This guy is my favorite because he is always SUPER nice and sweet, friendly but not "too" friendly (if you know what I mean).(Doesn't hurt that he's a cutie. I may be taken, but Silver is not dead. Me likey lookey) He always tells me to keep my coupon to use next time. I compliment him for getting to my work so fast, and his reply? "I hurried out the door when I saw it was you guys. I've been delivering here for awhile, and you guys are always real nice"

I was super super happy. He really made my night. To top it off, I tried the pizza and it was one of the BEST I have EVER had. (I was , of course, a good Silver and shared )

I made SURE to call and compliment the driver and the food. The manager was so cute... When I told her how happy I was with the driver and the food, she LITERALLY exclaims "Woo hooo! Yay!!!"

Too cute.

Saddened me a little though... To get THAT kind of reaction... People must not take the time to call with something good very often.

My philosophy is this... If you are exceptional, your manager is GOING to find out from me. Be it good or bad, they will find out.

(On a side note, bet it doesn't hurt that we tip well. I also happen to know that this place is willing to make an exception for us, and we don't need to worry about minimum orders )

[Draginhikari]

It's not hard to believe really, people will more often take the time to complain about something bad then to compliment something good. However, it makes all the world of a difference to a person when they do.

[JustaCashier]

This is a great example of what a perfect world would be.

A well run business, (my personal favorites, when possible, are the small, locally owned ones, or locally owned chains that are limited to a relatively local region), with a great product or service, great employees, serving customers that truly appreciate all of the above, and also appreciate it when the business goes the extra mile, without the customer having entitlement issues.

But, I agree with comment of feeling a little saddened, Silver. Many, if not most of us, have probably become jaded to a certain extent, from all of the suckiness of certain customers, that it can be quite a surprise to get such a nice compliment.

Also, due to being jaded, when we do get the really great customers, such as you are to Vito's, we not only don't mind going that extra mile, but thoroughly enjoy it as well. And it really comes from the heart, and not, as in some cases, from some corporate promotional policy telling the customer how much the company "cares" about them as a person, when in reality, all the corp cares about is the almighty dollar.

Mike

[EricKei]

Saddened me a little though... To get THAT kind of reaction... People must not take the time to call with something good very often.

Having been on the "pizza place" side of this equation (another store, another life), I can tell you two things:

- You're absolutely right. It's really really rare.

- It makes us feel REALLY good when people do this. We appreciate it, and that sort of thing just makes our night!