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We were slammed yesterday all day as customers poured in a steady stream and stocked up on necessities for the snow storm.
One young lady came through my line about 2 hours before my shift ended with a few items. She tried running her debit card through the reader, but it came up declined. Sometimes, it can be a communication error, so we tried it a 2nd time. Still declined. My display showed the message "insufficient funds."
She asked if she could run it through as credit, but we couldn't do that as it would still decline since the computer will get its information from the same checking account. She then said she'd run up to the bank and asked if I could hold her groceries for her. I tell her not a problem and called L to void the order.
L came over and voided the order and also chatted with the young lady (turns out the customer is a friend of L's daughter) and I set the bags down beside my feet under the printer shelf, then go about ringing out the next customer.
Next customer is an older lady, very polite and as I was bagging her items, she asked me if I remembered the total of the young lady's groceries. I couldn't recall it, and L had taken the receipt when she voided out the order. So I called L back to the register, but she was tied up over at Customer Service with another customer, so I explained that to Next Customer. I pointed L out and Next Customer thanked me and went over to the counter while I went about taking care of the endless line.
A few moments later, L came over to pick up the bags belonging to her daughter's friend . . . turns out the Next Customer had asked L if she could pay for the young lady's groceries. L had a feeling young lady may not come back, so she called her daughter and asked her to call Young Lady and tell her that her groceries had been paid for so she could come back to pick them up.
The older lady didn't give her name to L, but still one of those moments where you realize there's still some good people out there. Whoever you are, you are truly a good and generous person to help out another, even though you didn't know her at all.
A secret Santa, if you will. I think this is what the spirit of giving is about.
One young lady came through my line about 2 hours before my shift ended with a few items. She tried running her debit card through the reader, but it came up declined. Sometimes, it can be a communication error, so we tried it a 2nd time. Still declined. My display showed the message "insufficient funds."
She asked if she could run it through as credit, but we couldn't do that as it would still decline since the computer will get its information from the same checking account. She then said she'd run up to the bank and asked if I could hold her groceries for her. I tell her not a problem and called L to void the order.
L came over and voided the order and also chatted with the young lady (turns out the customer is a friend of L's daughter) and I set the bags down beside my feet under the printer shelf, then go about ringing out the next customer.
Next customer is an older lady, very polite and as I was bagging her items, she asked me if I remembered the total of the young lady's groceries. I couldn't recall it, and L had taken the receipt when she voided out the order. So I called L back to the register, but she was tied up over at Customer Service with another customer, so I explained that to Next Customer. I pointed L out and Next Customer thanked me and went over to the counter while I went about taking care of the endless line.
A few moments later, L came over to pick up the bags belonging to her daughter's friend . . . turns out the Next Customer had asked L if she could pay for the young lady's groceries. L had a feeling young lady may not come back, so she called her daughter and asked her to call Young Lady and tell her that her groceries had been paid for so she could come back to pick them up.
The older lady didn't give her name to L, but still one of those moments where you realize there's still some good people out there. Whoever you are, you are truly a good and generous person to help out another, even though you didn't know her at all.
A secret Santa, if you will. I think this is what the spirit of giving is about.
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