Easy-going, charitable customer

[Boozy]

I had a man come into the store yesterday. As I was ringing him through, he was staring at his grocery receipt and muttering a bit.

I asked him what was wrong, and he said, "I think they forgot to give me my $20 cash-back. I have a twenty in my pocket, but I'm pretty sure I already had it when I came in."

He was reticent to go back and say something, because he wasn't 100% sure that they didn't give him the $20. I convinced him to go back and ask, at least. It was possible that the cashier was standing there with a twenty, having realized her mistake.

He left my store at that point, but he came back and told me what happened. Apparently, neither he nor the cashier could remember whether or not he had received the $20. They had stood there, looking at each other, wondering what to do, when the customer said, "If at the end of the night, you're $20 over, put it in your donation box for the victims in Haiti."

I thought that was a wonderful solution.

[Cookie]

That made me smile! What an awesome customer!

[Kristev]

Three cheers for him!

[C-130]

I wish customers in my store where like that. Sadly that kind of request in my workplace couldn't occur as any money over in a till is placed directly into the company expense safe, ie the staff get biscuits and tea with it. However, to reduce the possibility of this happening we have put in place a very good system for cashback. The receipt states cashback ammount on it and I place my initial which is me saying i've got the money in my hand prepared to give it over. The customer then signs saying I have handed it to him. Then if they do try and say you didn't give me cashback I can check receipt. That has saved my ass many a time.

[Julesy]

That is very refreshing, after reading stories about customers going berserk over 2 cents!