how mature of you

[smileyeagle1021]

So on Friday we had calls in queue, average wait about 30 seconds (which for a relay center is disastrously long). I got a deaf user who connected to me and I dialed the number and got a busy signal. The deaf user responded by saying "ok, I'll try again later, I know you guys are busy, help the next person who's waiting to call"

holy shit...
I'm not sure how to react to someone who is actually being mature and responsible about when we have an unexpected queue.

[Tama]

It's kinda sad when someone is polite and you get SHOCKED first.