To the AT&T guys I talked to today, thank you!

[Rugsrat]

So, I work with cellphones, and had this couple who came in wanting to get a brand new contract with 3 iPhones.

All went well until activation, when it kicked me into an error because of number porting issues.

So, call AT&T I did. Dreading the inevitable long wait times, irritable customer on my end, and incompetent phones people (Most guys I deal with are fine, but occasionally I get a bad egg).

To my incredibly pleasant surprise, not only was the first person I spoke to very pleasant, but also knew exactly what he needed to do to help with a "Call Carrier" mode activation. Unfortunately, for whatever reason, the number still didn't want to Port over. So to the Port Number line I go, again, dreading it. The last time I had tried to port over a number, the guy I spoke to wouldn't stop giving me grief about how I should be able to do that myself.

But again, to my incredibly pleasant surprise, I got someone very nice, and more than willing to help, and who got the problem sorted out in short order.

Of course, by the time we had fought through computer errors and the other carrier's hiccups in an attempt to port the number over, it had been 2 1/2- 3 hours into my 4 hour shift, but it was still the most pleasant error call I've had in a long time.

So please, let me just give a HUGE shout-out to both of those gentlemen for their help. I hope they get to see this.

And kudos to the customers whose phones I was trying to activate: the most patient people I've dealt with. If only I dealt with more people that awesome.

[AtDIelement]

That's always such a good feeling when the customers are patient and understanding like that. Gives me hope.

I've been with AT&T for several years now (Avid iPhone user) and they've always given me better customer service then any of the other carriers I was on.

Though I wish they would let me upgrade to the iPhone4 without paying full price... but that's my fault for being impatient and wanting the 3gs when I could've waited the extra couple months.

I'm addicted to technology.

[Whiskey]

From what I've heard, AT&T has been a pretty horrible company over the years with over-charging, mis-billing, etc

however

I have DSL internet. AT&T wants $750.00 deposit for cell phone service (which is incredibly excessive which is why sprint gets my money monthly), but its either AT&T for internet or Comcast. Both are.. companies. But AT&T has me with a 20$ a month internet package. Awesome! Perfect! Well, I made the mistake of moving. Apparently, the DSL package I'm on requires me to CANCEL my service and start new at my new place. Sure enough, a month later I get a 99$ bill for a disconnect fee.

however, I call AT&T and explain why I don't need to pay the 99$ (I didn't cancel, I moved and transfered my service). They realize they REQUIRED me to cancel and restart my service on a new plan and promptly reversed the charge on my old account.

Good show, for once, AT&T.