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...THANK YOU for being such a good sport!
I was the primary on the lines for that account yesterday (slow times anyway) so I got all his calls myself.
First call was regular, he wanted information about a certain item we have on sale, how long will the sale last (until we run out of that item, it is an end-of-line sale, but that is not specified on the website), if purchasing the item on sale amongst others will still allow him to the shipping discount we offer (it does), if he can pay by Credit Card (Credit Card *only*, actually), how many of those items he can buy in a single transactions (three)... regular stuff, the customer was polite, no problem.
Then he calls again - his online purchase didn't go through. He says he buys online regularly, I go through all the steps with him, he seems puzzled but actually somehow amused when I tell him that apparently there is an issue with his card.
He calls for the third time, asking if it would be possible that I process the purchase for him because he had an error message again. It is, I do, and... still the same message. I start to explain that there might be a credit limit on his card (he says he has already checked this) or something of the kind and advise to go speak to his bank. He still seems quite amused at the whole issue, apparently he finds the fact that his Credit Card is somehow not accepted really funny. I actually ended up googling his name - he is a hot-shot lawyer in a big city. Not that he pulled the legal card with me once, he always introduced himself as [Firstname] [Lastname], no titles, no "I should know this, I am a lawyer" crap.
He calls AGAIN. And this is to be reported.
Me: [spiel]
Him: "Hi [Cemetery Cecil], it's [name] again, your pain in the a** for today"
Me: "Good afternoon Mr. [name], so, could you solve your issue with your bank?"
Him: "No, I solved it with my brain. Because, you know, I am dumb"
Me: "I wouldn't say so, Sir"
Him: "No, no, I am, believe me! See that "T" in my VAT code? It was a "7", and that was screwing everything up as the authorisation didn't come through. Please close the ticket with the "Customer is dumb" resolution, sorry for having wasted lots of your time, at least I hope you'll have a laugh on me"
...which is what I am doing. Props to him for the spirit!
I was the primary on the lines for that account yesterday (slow times anyway) so I got all his calls myself.
First call was regular, he wanted information about a certain item we have on sale, how long will the sale last (until we run out of that item, it is an end-of-line sale, but that is not specified on the website), if purchasing the item on sale amongst others will still allow him to the shipping discount we offer (it does), if he can pay by Credit Card (Credit Card *only*, actually), how many of those items he can buy in a single transactions (three)... regular stuff, the customer was polite, no problem.
Then he calls again - his online purchase didn't go through. He says he buys online regularly, I go through all the steps with him, he seems puzzled but actually somehow amused when I tell him that apparently there is an issue with his card.
He calls for the third time, asking if it would be possible that I process the purchase for him because he had an error message again. It is, I do, and... still the same message. I start to explain that there might be a credit limit on his card (he says he has already checked this) or something of the kind and advise to go speak to his bank. He still seems quite amused at the whole issue, apparently he finds the fact that his Credit Card is somehow not accepted really funny. I actually ended up googling his name - he is a hot-shot lawyer in a big city. Not that he pulled the legal card with me once, he always introduced himself as [Firstname] [Lastname], no titles, no "I should know this, I am a lawyer" crap.
He calls AGAIN. And this is to be reported.
Me: [spiel]
Him: "Hi [Cemetery Cecil], it's [name] again, your pain in the a** for today"
Me: "Good afternoon Mr. [name], so, could you solve your issue with your bank?"
Him: "No, I solved it with my brain. Because, you know, I am dumb"
Me: "I wouldn't say so, Sir"
Him: "No, no, I am, believe me! See that "T" in my VAT code? It was a "7", and that was screwing everything up as the authorisation didn't come through. Please close the ticket with the "Customer is dumb" resolution, sorry for having wasted lots of your time, at least I hope you'll have a laugh on me"
...which is what I am doing. Props to him for the spirit!
there is hope...
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