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A customer rang in today to spreak to a colleague F.
C: Can I speak to F please. It's regarding a complaint she's been helping with.
Me: I'm afraid she isn't in today. Can I help you? <I was braced for another sc thrwing a hissy fit>
C: No I was just calling to thank her for all her hard work and the flowers she sent as an apology. They were the loveliest flowers I have seen in years. Please pass this along to everyone else in your team as well. I know you have a hard job with horrible idiots calling you all day so I thought I'd prove to your that some of us appreciate you.
It was sooo nice to have an actual thank you rather than an "it's about time you fixed this". She even called back the next day to make sure she could thank F in person.
The great thing is this thank you gets added to the personal file for F so she has a better chance of a pay rise/promotion/bonus.
C: Can I speak to F please. It's regarding a complaint she's been helping with.
Me: I'm afraid she isn't in today. Can I help you? <I was braced for another sc thrwing a hissy fit>
C: No I was just calling to thank her for all her hard work and the flowers she sent as an apology. They were the loveliest flowers I have seen in years. Please pass this along to everyone else in your team as well. I know you have a hard job with horrible idiots calling you all day so I thought I'd prove to your that some of us appreciate you.
It was sooo nice to have an actual thank you rather than an "it's about time you fixed this". She even called back the next day to make sure she could thank F in person.
The great thing is this thank you gets added to the personal file for F so she has a better chance of a pay rise/promotion/bonus.
That rocks! 
dry cold... 
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