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I got a marriage proposal!

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  • I got a marriage proposal!

    A couple days ago, I got this email asking me to setup an emergency divert for a Christchurch customer, whose name rang a bell. Sure enough, I pull up the account & it's got a ticket with 4 diverts, and our limit's 2. I'd already told the lady on the account no more, and had relented & given them extra, but... Ugh. Not relishing this. Seeing as the caller (different person) had called at least twice I decided to ring him (I don't talk to customers much anymore yay).

    I explained about the limits and why - literally, limited resources - and he got a bit sucky. I pointed out we'd already given them extra, and then (I hated myself for doing it) pulled a bit of a guilt trip - I sortof said to the effect of "what if a medical facility can't get one because they're all taken?"

    He said no worries, and tho he sounded a bit upset, he did seem to be taking me seriously. So I discussed the possibility of swapping one of their existing diverts, and... yes, I'm a pushover ... Said "I'd see what I could do".

    Yeah, you know it. I set one up for him So I call him back not 5 minutes later & tell him it's all setup & he doesn't have to give anything up. He's still sounded a little tense and asks - nicely - if I can ring his advertised # and make sure it works. I say sure, then just as I'm about to hang up, he stops me.
    "<Myname">." Dead serious. "<Myname>."
    Me: "Yes?" (a bit of trepidation)
    Him: *dramatic pause* "I love you" (this guy must be at least 40 years older than me, and he was practically singing it!)

    I ring him to test - and of course, it works (I'd already tested but he didn't know that heehee). And again, he says "<Myname>. <Myname>. Will you marry me?"
    I start giggling, actually giggling.
    "I charge $310 an hour, and I'm quite well off. I'm in very good condition you know!" by now I'm trying not to howl with laughter.
    Finally I say "I'm sorry, but you couldn't pay me enough to move to Christchurch right now!" and he laughs & says I've not only made his day, but probably saved his business. And that he *knew* I'd gone out of my way & was being modest about it.
    Got off the phone with a grin from ear to ear. Some people just make it all so worthwhile!
    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

    This is Tech Support, not Customer Service.
    What's the difference?
    We're allowed to tell you "no".

  • #2
    Wonderful. Quite wonderful.
    Customers should always be served . . . to the nearest great white.

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