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My OnStar subscription expired recently. I thought it was ending in September instead of August as I had misread the expiration date. When I noticed a small charge from OnStar (for a partial month) on my August credit card statement, I called OnStar to ask about it.
The lady I spoke with explained that my two year subscription had ended and the account had reverted to monthly charges, starting with the prorated charge I was asking about and a full month's charge which had already been posted to the credit card. I told her I had misread the expiration date and that I would like to go ahead and do the two year renewal, which is much cheaper than the monthly rate.
In processing the renewal, she credited back the two monthly charges, and added an extra three months to the two year subscription, all without me asking.
Thank you very much OnStar CS agent lady.
The lady I spoke with explained that my two year subscription had ended and the account had reverted to monthly charges, starting with the prorated charge I was asking about and a full month's charge which had already been posted to the credit card. I told her I had misread the expiration date and that I would like to go ahead and do the two year renewal, which is much cheaper than the monthly rate.
In processing the renewal, she credited back the two monthly charges, and added an extra three months to the two year subscription, all without me asking.
Thank you very much OnStar CS agent lady.
Yes. This is a good thing, aimed at keeping the customer happy. You should tell management, but in such a way that doesn't mention the money. 
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