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I recently had to call my ISP -- Sympatico -- because suddenly I no longer had an Internet connection.
And I got what might have been nicest customer service person in the galaxy.
She'd ask for information -- I'd reply -- and I would get an enthusiastic "thank you for the information you have provided." It was almost certainly a canned speech but she managed not to make it sound canned. She was unfailingly polite throughout the call, apologizing whenever she had to put me on hold (however briefly) and not at all put out when I was trying to figure out what was going on at my end (with only moderate success at times).
When she solved the problem, she assured me that she would not have been able to fix things without my help, leaving me feeling almost geeky ... even though pretty much all I know about computers is (a) how to turn one on, and (b) where to find the phone number when I turn it on and it doesn't perform as expected.
It's doubly odd because if I'm not mistaken, Sympatico is an offshoot (or something) of Ma Bell, and Ma Bell has got to have some of the absolutely worst customer service people you would ever hate to have to deal with.
And I got what might have been nicest customer service person in the galaxy.
She'd ask for information -- I'd reply -- and I would get an enthusiastic "thank you for the information you have provided." It was almost certainly a canned speech but she managed not to make it sound canned. She was unfailingly polite throughout the call, apologizing whenever she had to put me on hold (however briefly) and not at all put out when I was trying to figure out what was going on at my end (with only moderate success at times). When she solved the problem, she assured me that she would not have been able to fix things without my help, leaving me feeling almost geeky ... even though pretty much all I know about computers is (a) how to turn one on, and (b) where to find the phone number when I turn it on and it doesn't perform as expected.
It's doubly odd because if I'm not mistaken, Sympatico is an offshoot (or something) of Ma Bell, and Ma Bell has got to have some of the absolutely worst customer service people you would ever hate to have to deal with.
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