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I went out of my way to help a customer and it didn't go unnoticed.
She dropped off a thank you card for me.
She had told the girls on the front desk to let me know her problem got resolved, and she would be in to give me great big hug. LOL
The card was enough.
The only problem is that she gave it directly to me instead of sending it to my boss, so now, if I show it to him, it will look like I'm tooting my own horn.
She bought a ceiling fan from us last summer and it didn't work,
We replaced it, but there was a problem with the new one too.
She came back in, but in a case like that, it's very rare to get 2 dud fans in a row, so they assumed it was a problem with the woman's wiring or something.
They told her to get it checked.
She called an electrician and he checked everything out and determined her wiring was fine, and it really was the fans.
(Very, very odd and extremely rare! This is a fairly expensive, high end product, and the company has a very low return rate on their products because they have quite high standards and quality control.) The electrician, without even talking to us nor the company who made the fan, just went ahead and ordered a new transformer and remote and billed the poor woman $150. (She's an elderly woman on a fixed income. She's not destitute, but she's not overly rich either, and that was a lot of money, especially considering what she paid for the fan, and she had a bad product. It should have been warranty.)
She brought the bill to me in early October when it was mailed out to her.
I called the company on her behalf.
I spent over 2 weeks playing phone tag, faxing and emailing, until I finally got someone in authority who was able to help me.
They were going to send a cheque to the woman for the total bill from the electrician.
Just before Christmas, I called the woman to follow up.
She still didn't have her money, but she was so grateful to me for sticking with it and for checking in so she knew I hadn't forgotten about her and her problem.
Like I say, I just wish she had given all those glowing comments about me to someone higher up so I don't have to be the one to go pointing out just how awesome I am.
I was just shocked that she sent a card.
We always hear when there's a problem, but never when things are done right.
She dropped off a thank you card for me.
She had told the girls on the front desk to let me know her problem got resolved, and she would be in to give me great big hug. LOL
The card was enough.
The only problem is that she gave it directly to me instead of sending it to my boss, so now, if I show it to him, it will look like I'm tooting my own horn.
She bought a ceiling fan from us last summer and it didn't work,
We replaced it, but there was a problem with the new one too.
She came back in, but in a case like that, it's very rare to get 2 dud fans in a row, so they assumed it was a problem with the woman's wiring or something.
They told her to get it checked.
She called an electrician and he checked everything out and determined her wiring was fine, and it really was the fans.
(Very, very odd and extremely rare! This is a fairly expensive, high end product, and the company has a very low return rate on their products because they have quite high standards and quality control.) The electrician, without even talking to us nor the company who made the fan, just went ahead and ordered a new transformer and remote and billed the poor woman $150. (She's an elderly woman on a fixed income. She's not destitute, but she's not overly rich either, and that was a lot of money, especially considering what she paid for the fan, and she had a bad product. It should have been warranty.)
She brought the bill to me in early October when it was mailed out to her.
I called the company on her behalf.
I spent over 2 weeks playing phone tag, faxing and emailing, until I finally got someone in authority who was able to help me.
They were going to send a cheque to the woman for the total bill from the electrician.
Just before Christmas, I called the woman to follow up.
She still didn't have her money, but she was so grateful to me for sticking with it and for checking in so she knew I hadn't forgotten about her and her problem.
Like I say, I just wish she had given all those glowing comments about me to someone higher up so I don't have to be the one to go pointing out just how awesome I am.
I was just shocked that she sent a card.
We always hear when there's a problem, but never when things are done right.
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