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I just had to share.
I'm still stunned.
I work for an educational software distributor in the Purchasing department. Normally, I don't talk directly with the customers, but I was sent a call (though that's a big no-no) from a lady who'd been having issues with her order.
Now, under the weird circumstances (which I won't even attempt to relate; I don't think I could if I tried) surrounding her order, she was nothing but nice and polite and sweet.
Anyone else would have been shooting fire through the phone and I wouldn't have blamed them, frankly. Dang, she was even apologizing for being 'so much trouble'!
And we messed HER up!
Fast forward a few weeks later and I get another call from the same customer. Apparently, through some freakish error, her checking account was put on hold for over $6000.
That's no typo.
6 grand PLUS.
Our fault again.
And she was still nice and polite and sweet the whole time.
I'm still stunned (did I say that already?).
If she'd been fighting mad, she'd have been absolutely entitled. If she'd been screaming, I'd have been completely sympathetic and scrambling to help.
When I think of all the times I've had customers go off on me for the tiniest mistake or the pettiest of issues...
Lady, you just renewed a little bit of my faith in the human race.
Not all of it, mind you. There are still plenty of freaks out there who resist satisfaction of any kind.
But we could all learn a lesson.
Thank you, ma'am!
I'm still stunned.
I work for an educational software distributor in the Purchasing department. Normally, I don't talk directly with the customers, but I was sent a call (though that's a big no-no) from a lady who'd been having issues with her order.
Now, under the weird circumstances (which I won't even attempt to relate; I don't think I could if I tried) surrounding her order, she was nothing but nice and polite and sweet.
Anyone else would have been shooting fire through the phone and I wouldn't have blamed them, frankly. Dang, she was even apologizing for being 'so much trouble'!
And we messed HER up!
Fast forward a few weeks later and I get another call from the same customer. Apparently, through some freakish error, her checking account was put on hold for over $6000.
That's no typo.
6 grand PLUS.
Our fault again.
And she was still nice and polite and sweet the whole time.
I'm still stunned (did I say that already?).
If she'd been fighting mad, she'd have been absolutely entitled. If she'd been screaming, I'd have been completely sympathetic and scrambling to help.
When I think of all the times I've had customers go off on me for the tiniest mistake or the pettiest of issues...
Lady, you just renewed a little bit of my faith in the human race.
Not all of it, mind you. There are still plenty of freaks out there who resist satisfaction of any kind.
But we could all learn a lesson.
Thank you, ma'am!
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