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So yesterday during my typical lunch, which lately has usually been a can of progresso soup, I had a surprise. Bit down into my first spoonful and was like "hm, this isn't...chewing. And owwies, it poked me."
Turned out there was a wood chip in my soup. A rather nice, inch long chunk to boot.
I set it aside and tried to poke around the bowl, but only managed to eat a few more spoonfuls before my appetite completely died on me. So, I decided to hop on Progresso's site, and just let them know about it. I even uploaded a pic of it, and asked simply for a replacement can coupon, please.
Well, they called me up today, and were super nice about it. The rep was apparently surprised by my email, which started off as "I'm so sorry about this, but..." I explained that I wasn't hurt, no harm, no foul, and that I'd just be happy with a new soup can. I described everything to her, apologized when I realized I'd tossed the can out already, and generally tried to be as helpful as I could, since I know they need to track these things down.
In the end, she was super nice, and said they're sending me a package of goodies, and I was like
you don't have to, I'd be cool with just my new can! (yes, I was rather focused on the NEW CAN PLEASE.)
Either way though, kudos to them for their customer service. Was rather pleased with the response time, and I'm super excited as well for the freebies! wheee!
Turned out there was a wood chip in my soup. A rather nice, inch long chunk to boot.
I set it aside and tried to poke around the bowl, but only managed to eat a few more spoonfuls before my appetite completely died on me. So, I decided to hop on Progresso's site, and just let them know about it. I even uploaded a pic of it, and asked simply for a replacement can coupon, please.
Well, they called me up today, and were super nice about it. The rep was apparently surprised by my email, which started off as "I'm so sorry about this, but..." I explained that I wasn't hurt, no harm, no foul, and that I'd just be happy with a new soup can. I described everything to her, apologized when I realized I'd tossed the can out already, and generally tried to be as helpful as I could, since I know they need to track these things down.
In the end, she was super nice, and said they're sending me a package of goodies, and I was like
you don't have to, I'd be cool with just my new can! (yes, I was rather focused on the NEW CAN PLEASE.) Either way though, kudos to them for their customer service. Was rather pleased with the response time, and I'm super excited as well for the freebies! wheee!
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