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I bought some stuff from Thinkgeek the other day (a telescope ring and "Hello, I am Dovakhiin(sp?)" shirt). I noticed that my bank account seemed...
...higher than I imagined. See, the total of my order was, according to my calculations, supposed to leave in my bank account an even round number (ie $70 on the dot) and it wasn't. It had about $5 more.
So I emailed TG, being concerned that they weren't getting some of the money.
The very nice CSR, "Kara," thanked me for my honesty and politely reminded me of the fact that I had used a coupon for $5 and that was why I wasn't charged more. She did notice that the discount was not shown on the bill, though.
So here's to you, TG--for being nice and even replying "Thanks ^_^" to my "you have a good day too!" reply. Not a lot of CSRs are able or willing to do that.
...higher than I imagined. See, the total of my order was, according to my calculations, supposed to leave in my bank account an even round number (ie $70 on the dot) and it wasn't. It had about $5 more.
So I emailed TG, being concerned that they weren't getting some of the money.
The very nice CSR, "Kara," thanked me for my honesty and politely reminded me of the fact that I had used a coupon for $5 and that was why I wasn't charged more. She did notice that the discount was not shown on the bill, though.
So here's to you, TG--for being nice and even replying "Thanks ^_^" to my "you have a good day too!" reply. Not a lot of CSRs are able or willing to do that.
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