As I've noted in several of my IT-related posts, The Client is gradually transitioning from the old "ADE" destkop environment to the new "ENVY" desktop environment.
Most of the troubles that come with such things have been shaken out at this point, and the process has been smoothed out. Users are notified when their transition is scheduled, and they are permitted to defer it at least twice before they have to provide an explicit reason why they cannot transition. (e.g. the tools they use have not been ported to ENVY yet)
As part of the notification, especially once they confirm their transition, they are given various instructions to make sure the transition goes through smoothly. Things such as:
- Back-up your Desktop files into a folder on your network drive
- Make sure you have your IM password memorized
- Make sure your ID certificates are up to date
- etc.
Twice today I've gotten calls from Lusers who aren't able to get into the IM client. Back on ADE, this would be simple to fix-- the database where users can reset their IM password has a button that allows anyone to send any other user a link to the database.
Well, the button still works fine for users who are still in ADE. Users in ENVY, however, don't get a working link. It's a known issue that is being worked on, but we have no timetable for when it will be fixed. What I end up doing is remoting in so I can manually open the database from its server for the user.
Both times today, I advised the Lusers that a lot of people haven't been paying attention to the transition instructions before assisting them. In other words, quietly admonishing them while sounding like I'm reassuring them that "you're not stupid."
Most of the troubles that come with such things have been shaken out at this point, and the process has been smoothed out. Users are notified when their transition is scheduled, and they are permitted to defer it at least twice before they have to provide an explicit reason why they cannot transition. (e.g. the tools they use have not been ported to ENVY yet)
As part of the notification, especially once they confirm their transition, they are given various instructions to make sure the transition goes through smoothly. Things such as:
- Back-up your Desktop files into a folder on your network drive
- Make sure you have your IM password memorized
- Make sure your ID certificates are up to date
- etc.
Twice today I've gotten calls from Lusers who aren't able to get into the IM client. Back on ADE, this would be simple to fix-- the database where users can reset their IM password has a button that allows anyone to send any other user a link to the database.
Well, the button still works fine for users who are still in ADE. Users in ENVY, however, don't get a working link. It's a known issue that is being worked on, but we have no timetable for when it will be fixed. What I end up doing is remoting in so I can manually open the database from its server for the user.
Both times today, I advised the Lusers that a lot of people haven't been paying attention to the transition instructions before assisting them. In other words, quietly admonishing them while sounding like I'm reassuring them that "you're not stupid."
Comment