Dear god... **cries** This one about drove me insane.
Idiot calls to activate her card
Me: "Thank you for calling, this is Khana, how can I help you?"
Idiot: "I'm calling to activate my X card"
Me: "I can help you with that..."
-I get the basic ID, name, etc
Me: "And are you enrolled in any government, state or federally funded medical or prescription benefit program? That includes Medicare, Medicaid, Medigap, VA, DOD, and Tricare."
Idiot: "I have Medicare."
Me: "I do apologize, Ma'am, but since you have medicare, that means you're not eligible for the card."
Idiot: "No it doesn't."
Me: *slightly confused at this point* "Ah, Ma'am, per our guidelines, if you have any state or federal insurance, that means you do not qualify for this card."
Idiot: "I don't have any state or federal insurance."
Me: "Medicare is federal insurance. You said you have Medicare. So, since you have medicare, you are not eligible."
Idiot: "That's not correct."
Me: *pauses momentarily* "Ma'am, I mean no offense, but I wasn't asking you, I was telling you what our guidelines are. Our guidelines state that if you have Medicare, you are not eligible. You have medicare, so you are not eligible."
Idiot: "No. My doctor gave me this card."
Me: "Ma'am, your doctor was wrong. You are NOT ELIGIBLE for this program. You can throw the card away, shred it, give it away, whatever, you're not eligible."
Idiot: "So can I use the card now at the pharmacy?"
Me: "No. *speaks slowly* You are not eligible."
Idiot: *suddenly all nice and sweet* "Oh, ok! That's good to know! Well, thank you anyway." *click*
Me: *confused*
Idiot calls to activate her card
Me: "Thank you for calling, this is Khana, how can I help you?"
Idiot: "I'm calling to activate my X card"
Me: "I can help you with that..."
-I get the basic ID, name, etc
Me: "And are you enrolled in any government, state or federally funded medical or prescription benefit program? That includes Medicare, Medicaid, Medigap, VA, DOD, and Tricare."
Idiot: "I have Medicare."
Me: "I do apologize, Ma'am, but since you have medicare, that means you're not eligible for the card."
Idiot: "No it doesn't."
Me: *slightly confused at this point* "Ah, Ma'am, per our guidelines, if you have any state or federal insurance, that means you do not qualify for this card."
Idiot: "I don't have any state or federal insurance."
Me: "Medicare is federal insurance. You said you have Medicare. So, since you have medicare, you are not eligible."
Idiot: "That's not correct."
Me: *pauses momentarily* "Ma'am, I mean no offense, but I wasn't asking you, I was telling you what our guidelines are. Our guidelines state that if you have Medicare, you are not eligible. You have medicare, so you are not eligible."
Idiot: "No. My doctor gave me this card."
Me: "Ma'am, your doctor was wrong. You are NOT ELIGIBLE for this program. You can throw the card away, shred it, give it away, whatever, you're not eligible."
Idiot: "So can I use the card now at the pharmacy?"
Me: "No. *speaks slowly* You are not eligible."
Idiot: *suddenly all nice and sweet* "Oh, ok! That's good to know! Well, thank you anyway." *click*
Me: *confused*
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