Caller: Two of our computers can connect to the internet, but one can't. I need a tech to come out.
Me: Sounds like a router issue to me. We don't support third party routers.
Caller: Just send a tech out, okay?
Me: If two computers can connect, you obviously have an internet connection.
Caller: Look, just send a tech out.
Me: I can do that, but you're going to get charged $50 for a service call...
Caller: That's fine.
Me: ... and the tech is going to say, "I can't help you. Call your router manufacturer."
Caller: That's fine.
Me: Let's just make sure we understand. The tech is going to come out, tell you that you have a router issue and he can't help you... and he's going to charge you $50 for that.
Caller: Okay.
Me: So, you're going to pay $50 for a tech call that you know is entirely pointless?
Caller: I'm fine with that.
Me: I'm noting right on the work order that you're aware the tech can't help you and that you'll still be charged.
Caller: Look, I'm tired of arguing with you. Just send a tech out.
Me: Okay!
I know what the guy's deal is... he's thinking that once the tech gets there, he'll say, "Well, since I'm out here anyway, I might as well take care of the issue. And I'll do it for free since it's not something we officially support."
And that's not going to happen.
Me: Sounds like a router issue to me. We don't support third party routers.
Caller: Just send a tech out, okay?
Me: If two computers can connect, you obviously have an internet connection.
Caller: Look, just send a tech out.
Me: I can do that, but you're going to get charged $50 for a service call...
Caller: That's fine.
Me: ... and the tech is going to say, "I can't help you. Call your router manufacturer."
Caller: That's fine.
Me: Let's just make sure we understand. The tech is going to come out, tell you that you have a router issue and he can't help you... and he's going to charge you $50 for that.
Caller: Okay.
Me: So, you're going to pay $50 for a tech call that you know is entirely pointless?
Caller: I'm fine with that.
Me: I'm noting right on the work order that you're aware the tech can't help you and that you'll still be charged.
Caller: Look, I'm tired of arguing with you. Just send a tech out.
Me: Okay!
I know what the guy's deal is... he's thinking that once the tech gets there, he'll say, "Well, since I'm out here anyway, I might as well take care of the issue. And I'll do it for free since it's not something we officially support."
And that's not going to happen.
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