Co-worker comes over to my desk...
CW: [Program I Support] isn't working.
Me: What's wrong with it?
CW: It's not letting me in!
Me: Did it give you any kind of error message?
CW: No! It's just not letting me in.
I check her user account. Everything's fine. I tell her so. Then...
Me: Can you give me some more details? What exactly is it doing when you try to sign in?
CW: I put in my user ID and password and click the submit button, and then it says, "Error on page."
Me: So it did give you an error message. What browser are you using?
CW: It doesn't matter! [Program] should work in whatever browser I want it to!
Me: It should, yes, but that doesn't necessarily mean that it will. What browser are you using?
CW: Internet Explorer.
Me: Thought so. There was a security update a couple days ago that made [Program] incompatible with your version of IE. Try a different browser.
CW: (growls)
Co-worker leaves. I don't hear anything else from her the rest of the day. I check and see that she signed into [Program] successfully, which means she either upgraded her IE or used a different browser.
CW: [Program I Support] isn't working.
Me: What's wrong with it?
CW: It's not letting me in!
Me: Did it give you any kind of error message?
CW: No! It's just not letting me in.
I check her user account. Everything's fine. I tell her so. Then...
Me: Can you give me some more details? What exactly is it doing when you try to sign in?
CW: I put in my user ID and password and click the submit button, and then it says, "Error on page."
Me: So it did give you an error message. What browser are you using?
CW: It doesn't matter! [Program] should work in whatever browser I want it to!
Me: It should, yes, but that doesn't necessarily mean that it will. What browser are you using?
CW: Internet Explorer.
Me: Thought so. There was a security update a couple days ago that made [Program] incompatible with your version of IE. Try a different browser.
CW: (growls)
Co-worker leaves. I don't hear anything else from her the rest of the day. I check and see that she signed into [Program] successfully, which means she either upgraded her IE or used a different browser.
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