Here we go again...

[Banrion]

Thats funny, when I ordered my 360 online from Amazon, it came super duper packed individually. I got lucky too, no problems yet, and I have had it since release day.

[CrazedClerk]

Wow that's a whole lot of suckiness.

One of the things that always burned me up when it came to Xbox 360s when I worked at the game store was that they are shipped in boxes of two, with NO PACKING MATERIAL WHATSOEVER. I believe we lost at least $5000 of 360s over the holidays because of units damaged in transit.

[LostMyMind]

I don't like DHL, they hand off their packages to either the post-office or another delivery company when they ship to me.

But dang, that some lost package.

[repsac]

Day six of the seventy two working hours shipment, and no box.

DHL is actually better than most, I've never had any trouble out of them.

[Arcade Man D]

I always wondered why we used DHL instead of UPS to ship stuff to tech at the arcade.

[BravoOrig]

My wife works for Sears and they try to use UPS more than FedEx, but they will use both, the US Mail and trucking companies for larger items. She works in the department that has to track lost packages and sees it equally on all sides.
I have a package coming in that was on the FedEx truck for delivery yesterday since it got in early, but since it was not "due for delivery" till today, it stayed on the truck and went back to the sort facility. Guess I'll wait the actual 3 days. They're probably damned if they do deliver early and someone expects it on the estimated delivery date, and then they have people like me who would have loved to have recieved it early.

[repsac]

It's to the point, that I'd hate to be whoever answers the phone at their call center should the next one be broken.

Oh, day four, no box.

[myswtghst]

It's interesting to me, as in the parts division here we us UPS as the standard, but over here in my current call center, we use FedEx, and there were complaints from people on each side. Granted, most of the trouble I've dealt with was from UPS, but I talk to people weekly who hate FedEx. *shrugs*

Good luck, hope you get it all worked out soon, and UPS doesn't do any more damage!

[Gawdzillers]

Free Gears Of War?
Damn you to hell, you lucky bastard.

[tollbaby]

I think I'd insist that Xbox use a different shipper, since their usual one is notoriously unreliable.

[repsac]

Update:

Xbox three day overnighted me another box. To replace the one that was stomped. It was to arrive in no more than 72 hours. Note the past tense here.

The box is missing. The tracking number turns up zip. As far as I can tell, the whole thing has vanished into a very sucky worm hole.

All work and no Xbox make Repsac a sad ghostie.

[repsac]

I got the box back finally today. I've taken pictures of it for my records and Xbox's, and per their suggestion I'm writing a letter to UPS. Why? I'll post the pics later, but suffice it to say that I didn't trust to send the Xbox back in the box they sent.

For one, there was a huge size twelve footprint stomped into the thing. That was the least of the problems. When I opened the seals in front of witnesses, we found that someone had removed the return shipping lable, making it impossible for me to return the thing.

[Sientara]

It only gets worse.

Here's the funny part of this. I haven't recieved the box to ship it to Xbox yet. Apparently, halfway between here and Texas, my box ended up on a truck and was returned to the sender.

Had this happen at work. The new part came in, and the shipping clerk opened the box, put the new label on it and then sent it back. Never saw the part. I was not a happy camper, I needed that hard drive.

[JustADude]

So, it's a few more days wait now while Xbox sorts things out...again.

Sounds like there's someone at XBox feeling the same way you are about the shipping company. Remember who's actually messing up when you're grabbing the Voodoo Dolls.

[repsac]

It only gets worse.

I swear, at some point things have to get better.


Today, I get a call from Xbox saying that they had gotten my box in, but that it was empty.

WHA!?

Here's the funny part of this. I haven't recieved the box to ship it to Xbox yet. Apparently, halfway between here and Texas, my box ended up on a truck and was returned to the sender.

So, it's a few more days wait now while Xbox sorts things out...again.