So, my last call yesterday was from a luser whose word-type-y application had crashed. She wanted to know if there was some way to recover her work. Not an unusual request, and within reason, there are some thing we can try to help.
So I remote into her workstation. She has the app up, and it has its auto-recovery menu up, with a selection of documents she had been working on. I ask which one she was having issues with. She says, the one that's open.
Which is titled "Document2." Anyone who's familiar with these kinds of applications may know this is a default name, when it hasn't been saved under a proper name by the user.
Now, I appreciate there may be ways to recover non-saved docs by the savvy technician, but I am constrained by security restrictions at The Client.
I patiently explained to the luser that I can't restore a document that hadn't been saved. I told her the auto-save function works to a degree, but if the document hadn't been saved BY HER, under a proper name, to a proper location, I could not recover the document.
She thought it was positively ARCHAIC that she had to manually save her document, and wasn't happy that I couldn't do anything to help her. I get it, having to re-create lost work sucks.
I wasn't that sympathetic, however, when she told me that Document2, at the time of the crash, had been a page and a half long. Especially given I've gotten calls from lusers who have lost four hours worth of work that amount to upwards of 15 pages.
So I remote into her workstation. She has the app up, and it has its auto-recovery menu up, with a selection of documents she had been working on. I ask which one she was having issues with. She says, the one that's open.
Which is titled "Document2." Anyone who's familiar with these kinds of applications may know this is a default name, when it hasn't been saved under a proper name by the user.
Now, I appreciate there may be ways to recover non-saved docs by the savvy technician, but I am constrained by security restrictions at The Client.
I patiently explained to the luser that I can't restore a document that hadn't been saved. I told her the auto-save function works to a degree, but if the document hadn't been saved BY HER, under a proper name, to a proper location, I could not recover the document.
She thought it was positively ARCHAIC that she had to manually save her document, and wasn't happy that I couldn't do anything to help her. I get it, having to re-create lost work sucks.
I wasn't that sympathetic, however, when she told me that Document2, at the time of the crash, had been a page and a half long. Especially given I've gotten calls from lusers who have lost four hours worth of work that amount to upwards of 15 pages.
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