An email exchange, paraphrased:
SC: Your software has a problem. I saved a file and it disappeared. I need to know that it won't happen again.
Me: Can I get your serial number, please?
SC: It's xxxxxxxx. A lot of people are having this problem since the server ran out of space. Do you think it could be related?
SC: Your software has a problem. I saved a file and it disappeared. I need to know that it won't happen again.
Me: Can I get your serial number, please?
SC: It's xxxxxxxx. A lot of people are having this problem since the server ran out of space. Do you think it could be related?

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