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Some of you are thinking "deja vous" right about now.
Me: (Me, Draggar)
CW: A co-worker who takes in phones for service.
This isn't about an SC, by the way.
CW: I have a customer here who just installed Windows Vista and now his Treo won't sync.
Me:
The customer needs to go to Palm.com to see if they need any updates to make it work with Vista.
CW: Do you want me to submit a ticket for it?
Me: No, if it worked before, then the customer needs to go to Palm.com and see if there are any updates for Windows Vista.
CW:
Me: They need to go to W-W-W-DOT-P-A-L-M-DOT-C-O-M, the website, and see if Palm, the company that makes the sync software, has an update to make it work with Windoes Vista.
CW: Can't I submit it and you can fix it?
Ne: There is nothing I can do. We don't have the Palm desktop on our computers and we don't have the access to install software, plus we're running Windows 2000.
CW: So, what do I tell him?
Me:
Tell the customer he needs to go to Palm.com and see if there is an update for the Palm desktop for Windows Vista!
(Why do I always find myself in a support style position when these new SNAFU operating systems (and I use the term loosely) comes out? Where was I when WinME launched? Tech support.
Me: (Me, Draggar)
CW: A co-worker who takes in phones for service.
This isn't about an SC, by the way.
CW: I have a customer here who just installed Windows Vista and now his Treo won't sync.
Me:
The customer needs to go to Palm.com to see if they need any updates to make it work with Vista.CW: Do you want me to submit a ticket for it?
Me: No, if it worked before, then the customer needs to go to Palm.com and see if there are any updates for Windows Vista.
CW:
Me: They need to go to W-W-W-DOT-P-A-L-M-DOT-C-O-M, the website, and see if Palm, the company that makes the sync software, has an update to make it work with Windoes Vista.
CW: Can't I submit it and you can fix it?
Ne: There is nothing I can do. We don't have the Palm desktop on our computers and we don't have the access to install software, plus we're running Windows 2000.
CW: So, what do I tell him?
Me:
Tell the customer he needs to go to Palm.com and see if there is an update for the Palm desktop for Windows Vista!(Why do I always find myself in a support style position when these new SNAFU operating systems (and I use the term loosely) comes out? Where was I when WinME launched? Tech support.
YAY!!!! Someone who actually used the SNAFU acronym correctly!! So many people use that in the most inappropriate ways.
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