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A war story from my boyfriend trying to deal with Cavalier telephone:
A little over a month ago I decided to switch from VOIP phone service to a regular land line so that I could send and receive faxes. I signed up for Cavalier Telephone using your online service. I was scheduled to have a technician come out on a Wednesday to hook up my service. When the technician called on that day I had an emergency at work I had to attend to. I asked if he could come back on Friday and was told "Sure, no problem." I stayed home from work that Friday and never heard from the Cavalier Tech. A few days go by and I call in to ask about the hook up. The lady I spoke to said I was scheduled to have it hooked up in two more weeks, but assured me that I did not have to be there to
wait for a tech since I lived in an apt. A month goes by and my phone number still rings into the VOIP line, and there is no dial tone on my land line. I called Verizon and my service was turned on 3 days later. I did get a phone call a few days ago from your service dept asking if I was available to have a tech come in to install my phone, I told him for one I thought didn't need here and two, not to bother since I >already had service from Verizon. Today I get home from work to find a bill from you for $57.89 for a service that was never hooked up. Naturally I called and spoke to a customer representative who said he could cancel the service, but would have to transfer me to someone in billing to resolve the balance due. I've been on hold now for 45 minutes. I think this speaks clearly of your customer service. Frankly I'm relieved I do not have service from you and I'll be sure to tell anyone who asks not to bother switching to you either.
Have A Good Day,
STHS's Man-Muffin
PS - I'm still on hold.
On a side note, my bad for being gone so long. I started the new job, been there about a month and a half now, and I really like it. No sucky customers-yet. I work in promo stuff-we'll put your logo on anything (I even get business cards and an expense account). I dig it.
A little over a month ago I decided to switch from VOIP phone service to a regular land line so that I could send and receive faxes. I signed up for Cavalier Telephone using your online service. I was scheduled to have a technician come out on a Wednesday to hook up my service. When the technician called on that day I had an emergency at work I had to attend to. I asked if he could come back on Friday and was told "Sure, no problem." I stayed home from work that Friday and never heard from the Cavalier Tech. A few days go by and I call in to ask about the hook up. The lady I spoke to said I was scheduled to have it hooked up in two more weeks, but assured me that I did not have to be there to
wait for a tech since I lived in an apt. A month goes by and my phone number still rings into the VOIP line, and there is no dial tone on my land line. I called Verizon and my service was turned on 3 days later. I did get a phone call a few days ago from your service dept asking if I was available to have a tech come in to install my phone, I told him for one I thought didn't need here and two, not to bother since I >already had service from Verizon. Today I get home from work to find a bill from you for $57.89 for a service that was never hooked up. Naturally I called and spoke to a customer representative who said he could cancel the service, but would have to transfer me to someone in billing to resolve the balance due. I've been on hold now for 45 minutes. I think this speaks clearly of your customer service. Frankly I'm relieved I do not have service from you and I'll be sure to tell anyone who asks not to bother switching to you either.
Have A Good Day,
STHS's Man-Muffin
PS - I'm still on hold.
On a side note, my bad for being gone so long. I started the new job, been there about a month and a half now, and I really like it. No sucky customers-yet. I work in promo stuff-we'll put your logo on anything (I even get business cards and an expense account). I dig it.
Have a nice day.
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