Do they even READ these dang things?

[BravoOrig]

Its the ones who refuse to troubleshoot, want a tech out now, which we can't/won't do and demand a supervisor. They usually hang up on hold for a sup and call back several times, speaking to different reps each time, who confirm all their information and ask them again to do simple troubleshooting. If it gets to the point that we schedule a tech, we make sure they're fully aware that if the tech does something that he could have done over the phone, he is getting charged a trip fee. And we note the account so well that there is never a question of that.

The word I've become to hate both in email and on the phone with customers is "Unacceptable". Usually we don't have a choice in the matter and waiting 3 days instead of 2 is unacceptable. Well just accept it!

Finally, if you're running a business on a residential account, and you make a big issue of it in your email or on the phone, I'm going to club you with the user agreement which prohibits this use of our service. We do have business packages for that which get another line of support, and best effort 24 hour tech rollout.

Oh, and I don't care what you use the service for, or why you need it, as long as it doesn't violate the law or any agreements with us, so don't tell me about your dieing dog/family member/diabetes/ or other illness. You signed a paper that states if the cable is out, so will be your phone. If this was so important to you, then why did you switch to a provider using new technology. I'm sure POTS back in the early days truly was a POS too.

[Annichka]

Its the ones who refuse to troubleshoot, want a tech out now, which we can't/won't do and demand a supervisor. They usually hang up on hold for a sup and call back several times, speaking to different reps each time, who confirm all their information and ask them again to do simple troubleshooting. If it gets to the point that we schedule a tech, we make sure they're fully aware that if the tech does something that he could have done over the phone, he is getting charged a trip fee. And we note the account so well that there is never a question of that

And a Good portion of the the REBOOT works no need to get technical

Trust me Ghengis, emailing tech support because you're stuck on the first level is TAME for customer stupidity. They're at least sending mail to the right company about the right product. Just ask the people who work for cell-phone companies who get calls about the problems with the customer's land line.

Problems with their landlines, Satelite Dishes, Wants me to make reservations/ call a towtruck company, power outages... the list goes on and on...
CS Well it says for me to dial 612 if i have problems/ questions...
I know! but it's problems/ questions with your "Run Fast" together with "Beforetel" services! CALL 411

[Andara Bledin]

People can be so stupid and stubborn.

My company accepts credit card payments, which we only started about a year ago because we finally got to the point where it was worth it. And we have a form that we send to get the information for the card we're going to charge.

Sometimes it's like pulling teeth to get that information. Some people refuse to write down their credit card number to fax, so we have to call to get that. We made the form so we wouldn't have to waste time on the phone. Then there's the 3-digit security code, which we need or else we get charged a higher processing fee. There's one company that we've had to resort to just holding their product until they give us that information. They still don't give us the correct billing address, however. They have 2 companies, 5 cards and 3 separate billing addresses, and they usually have no idea which one they need.

Then there are the people who would rather call and argue with us about us having it "on file" since they paid with that card some time in the past, and then we have to figure out how to convince them that we don't keep that information and they have to give it to us all over again every single time they place an order.

Meh... idiots, the lot of them.

^-.-^