Repetition

[Annichka]

You ever get those calls where you have to repeat yourself over and over and over again to no avail? ex.
Rep: thank you for calling xyz cell phone company may i have your first and last name please?
Cus: Well the company's name is...
Rep: No Sir I need your first and last name
Cus: Well the bosses name is....
Rep: No Sir I need your first and last name
Cus: Oh I'm sorry! It Dorothy Parks
Rep: No Sir I need your first and last name.. YOURS!
Cus: Well thats my wife's name, and it's her phone!
Rep: Yes Sir but...
Cus: My name's not on the account, I can't give you my name it wont be...
Rep: FINE MRS. PARKS WHAT DO YOU WANT TODAY!!!!!!!!
Cus: Why did you call me that? My name is Randy....
Rep: *Shoots self in head*

[bigjimaz]

You aimed it in the wrong direction. After that, your brain cells were dead anyway. Treat the SC to the same.

[Annichka]

couldn't aim that many thousands of miles and if I shot every stupid customer that called in they corporation would get suspicious

[lordlundar]

go work for sprint then. I think they like the idea.

[Annichka]

go work for sprint then. I think they like the idea.

I Do work for "Run Fast" together with " Beforetel" on the walkie-talkie side... actually...

[BravoOrig]

My cable company is partners with Sprint for VOIP service. All the stories of constant "rejection" we could tell.

[Boozy]

Cus: My name's not on the account, I can't give you my name it wont be...
Rep: FINE MRS. PARKS WHAT DO YOU WANT TODAY!!!!!!!!
Cus: Why did you call me that? My name is Randy....

Nicely played.

[thewhatnow]

Hahah YES! I get this every daaaay! Hate them! What's so hard about YOUR name? YOUR NAME! AAHHH!


*rocks back and forth*

[Brightglaive]

I personally am in favor of HEETFD. High-Energy Electro-Therapy For Deafness. Basically if the customer is not listening to what you are saying then you get to push a button which sends a 60000-volt jolt from the phone into the side of their head (via their ear). Hopefully that would cure their "deafness problem". (or just knock them out so they wouldn't bug us again )

[Emrld]

and let me guess if you were to say something along the lines of - well sir/ ma'am you are the customer and I would like to know how you would like me to address you in this conversation - you would get in trouble with the powers that be.

[alogram]

I work at a hotel, and one of my biggest peeves is when I ask someone for their last name, and they say "My confirmation number is......"

Unless your last name is "My confirmation number is...", which would be very unusual!

Or when I ask people for their last name and they say "Bob Smith".

Uhhhhhhh........

Sometimes I can't find their reservation and I will ask them if there is any other name the reservation could be under....

and they give me the same name again.

Then they insist that there is no other name the reservation could possibly be under, and when I finally find their reservation, under a completely different name, they say 'Oh, yeah, that is my wife....her last name is different."

Dumbasses.

[Annichka]

Then they insist that there is no other name the reservation could possibly be under, and when I finally find their reservation, under a completely different name, they say 'Oh, yeah, that is my wife....her last name is different."
Dumbasses.

They always insist stuff like that! I can't tell you MY name name it's not on the account! It's not on the account! It's not on the account! It's not on the account! Goddamit! I just need to document who called/ or what to call you! you could be Mel Gibson for all i care!

[bigjimaz]

Rep: No Sir I need your first and last name.. YOURS!

Can you tell me what your mommy and daddy named you?

[BravoOrig]

I get that when it comes to phone numbers. If the phone system didn't find an account for the phone number they are calling from or entered when prompted, then I have to find it manually. They give me the number that doesn't work and insist it could be no other number, then when I find their account through other means and read the phone number we have, its for their cell phone or worse.

The "worse" being we have their phone number listed that they have through us listed on their account. Why does it not occur to people who are calling about their phone service, that we might have that number listed? And why is it when they say it couldn't be possibly any other phone number, as if none ever exsisted, you find another number for their cellphone, etc, of which they still use?!

I work at a hotel, and one of my biggest peeves is when I ask someone for their last name, and they say "My confirmation number is......"

Unless your last name is "My confirmation number is...", which would be very unusual!

Or when I ask people for their last name and they say "Bob Smith".

Uhhhhhhh........

Sometimes I can't find their reservation and I will ask them if there is any other name the reservation could be under....

and they give me the same name again.

Then they insist that there is no other name the reservation could possibly be under, and when I finally find their reservation, under a completely different name, they say 'Oh, yeah, that is my wife....her last name is different."

Dumbasses.