For $500, it should be indestructible.

[Talonetc]

Had a woman buy a Treo, came in 2 weeks after she bought it with a huge gouge in the screen.

CS: Hello again, I've come to exchange my phone it's scratched.
Me: *Looks at the phone* I can't exchange this... it's physically damaged.
CS: Yes, I know thats why I want it exchanged.
Me: The policy requires that the device be in like-new condition for me to exchange it.
CS: This is like-new.
Me: If I took this out of the box and showed it to you, would you purchase it as "new"?
CS: Yes. Wait no there's a scratch in the screen.
Me: Thats my point... I can send the phone to the technicians and they can try and change the screen it will take about 45 minutes.
CS: No, I want a new phone.
Me: I made the return/exchange policy extremely clear when you purchased the phone that it must be LIKE NEW to do either
CS: I paid $500 for this phone, do you think its right it's scratched? If I had known it would scratch I would have bought a different phone.
Me: You would have dinged ANY phone's screen... this is a pretty serious gouge here.
CS: It should be more durable for $500. You didn't tell me how fragile it was it's your fault. I want a new phone. The same phone, do you have this color?
Me: Thats not gonna happen.
CS: Let me talk to your manager.
Me: You're talking to the manager.

I couldn't believe this woman. Blaming everyone but Santa Claus for her own recklessness gouging her own phone. What happend to personal responsibility?

[protege]

That sounds *exactly* like the idiots on the automotive boards I sometimes frequent. These idiots will lay rubber at every traffic light, then turn around and bitch about how their car is having "issues" and how tires just don't "last that long"

The only time I've done things like that to a car...is if it's getting new tires soon (as in a few days), or if I'm getting rid of it. Since I hold onto my cars until they're knackered, I'm not going to get that much anyway...so why not

[HawaiianShirts]

She must be the wife of Lawyer Guy! I've told his story before. Let his brother use his new Gateway laptop as a pillow then demanded we give him a replacement for it because the screen was cracked right down the middle. He claimed it was my fault because I didn't tell him it was just a "coffee table laptop" and because I didn't warn him not to sleep on it. He said he was a corporate lawyer and attempted to "put us on notice" that we had to put up signs warning customers to not sleep on their computers.

Responsibility? What is this "responsibility" of which you speak?

[draggar]

We get people like that every day, it's sad really, if you spend that much on a phone, try to protect it or not drop it. Sheesh, at least get a leather case to help protect it!!

Oh, and to change the screen for a scratch, that'll be $55, thank you!

[Talonetc]

Oh, and to change the screen for a scratch, that'll be $55, thank you!

"Elektra" looked at it... it DOES effect performance because you can't touch the gouge it gets whacked out.... so... I just bask in her stupidity.

[Broomjockey]

Man, I really want a Treo, or something similar, but I'm not paying $500, or even the $400 my phone company wants me to pay. But I already know that there's a neat little protector that slips on, and has a flip piece to be able to protect the screen while still leaving it accessable. It's less than 1/10th the price of the new phone, so I'd call that more than worth it.

[Spiffy McMoron]

Me: If I took this out of the box and showed it to you, would you purchase it as "new"?
CS: Yes. Wait no there's a scratch in the screen.

I really like this line--it's like she changed her mind because she was trying to avoid getting tricked.

[Kilamon]

My NGage had a scratch on it's screen on the third day I had it. I had put it in my coat pocket and then *bang* it was scratched. I was bummed out til I got a new cover that came with the little plastic screen protector. Those things work!

[Naaman]

That's what I love about the high end Nokias (I've got an 8800) they have "sapphire crystal", or somesuch, screens. It's stood up to a hell of a lot and apart from a tendency to get icky if I hold it too my ear too long it looks pristine after I clean it

[Soulstealer]

CS: It should be more durable for $500. You didn't tell me how fragile it was it's your fault. I want a new phone. The same phone, do you have this color?

Mr. Hammer, who's cheaper than your phone, would like to have a conversation and demonstration about the fragility of our products. If the cops aren't looking we may follow up with a demonstration about bone density.

Sometimes I'd like to take back the product from a customer and tell them they're no longer allowed to shop without parental supervision.

[Aldous]

Yes, for $500 it should be indestructable, and for $750 that puppy should know not to piddle on the carpet, but hey, that's life. I'm waiting for someone on this forum to have that story, attempted to return a puppy because it had an accident.

[ArenaBoy]

My Samsung phone which cost me $120 is damn near indestructible. It has survived 3 five foot falls onto concrete and one fall into snow and it still looks brand new even though I've had it a year now.

[draggar]

I'm waiting for someone on this forum to have that story, attempted to return a puppy because it had an accident.

I'll post a few about malinois rescue when I get home.

[Aldous]

I'll post a few about malinois rescue when I get home.

I'll make sure not to have a drink in front of me while I read it.