Email for dummies?

[carlyn]

I am putting together a FAQ/troubleshooter for our website to *hopefully* alleviate some of the asinine support calls we get ( for example: "I emailed someone@(nonexistent or incomplete domain name) and it bounced! Your email sucks, I'm gonna sue!!!" and the oh-so-wonderful 1 1/2 hour hold-my-hand-and-repeat-everything-10-times-while-I-set-up-Outlook-Express-every-other-day calls)


I need to know if there's a resource already out there, and legally usable, or if I have to write it myself.... Is there? Please tell me there is..

[draggar]

That one is easy, tell them to stick with snail mail (you might have to clarify USPS, BTW)

[Geek King]

That one is easy, tell them to stick with snail mail (you might have to clarify USPS, BTW)

Hee hee....I just had a picture of some SC tying a note to a snail, St. Bernard-style, and sending it off.

[iradney]

hey Carlyn

if you PM me, i can send you a little email manual i typed up for my students. You might need to remove some stuff from it, but there are a few things in there that might help....

[hecubus]

You actually expect people to READ a FAQ?

Dreamer.

[carlyn]

That one is easy, tell them to stick with snail mail (you might have to clarify USPS, BTW)

Or text-message.. apparently that's a much easier concept for at least one of our SC's to grasp.. T9 vexeth him not..