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This is a conversation with a client. Like the title, she wasn't really sucky, just really dumb, and for once NOT about her computer. This was from a couple of weeks ago but I still remember it.
SLD: Me
Woman: You'll see in a moment.
I was helping her through our remote access software when suddenly I lost connection and couldn't bring it back up again, and I hear all this commotion in the background.
SLD: Here, I think I lost connection, let's close the remote window and I'll give you the site to go to again *gives URL for remote connection.*
Woman: Well I think I just lost internet actually.
SLD: OK, let's turn the PC off and power cycle the modem....
Woman: That's not going to help, it always does this in a storm.
SLD: Is that what I hear in the background?
Woman: Yep.
Now I must note that a storm has to be pretty freakin' bad for me to hear it loud and clear on someone's phone, and I see she's from texas....
SLD: Are you going through that tropical storm (the one that hit Texas a couple of week ago) right now?
Woman: Yep, and oh boy it's getting pretty bad!
SLD: ...
Woman: Oh, looks like my phone's dying. I'm going to have to call you back on my cell.
SLD: *Thinking about telling her to seek shelter not try to get support for her computer* Do you have another cordless or corded phone on the same line, so you don't have to do that?
Woman: I only have one landline here. I live on a boat.
SLD: Oh OK, let me give you the case # and the phone # so you can call us back. *Give info as well as the canned closing lines.*
I was so thinking about telling her to get the hell out of there and call us back another time when she isn't in actual danger, but if I did that I could fail my audit "for making the client look stupid."
SLD: Me
Woman: You'll see in a moment.
I was helping her through our remote access software when suddenly I lost connection and couldn't bring it back up again, and I hear all this commotion in the background.
SLD: Here, I think I lost connection, let's close the remote window and I'll give you the site to go to again *gives URL for remote connection.*
Woman: Well I think I just lost internet actually.
SLD: OK, let's turn the PC off and power cycle the modem....
Woman: That's not going to help, it always does this in a storm.
SLD: Is that what I hear in the background?
Woman: Yep.
Now I must note that a storm has to be pretty freakin' bad for me to hear it loud and clear on someone's phone, and I see she's from texas....
SLD: Are you going through that tropical storm (the one that hit Texas a couple of week ago) right now?
Woman: Yep, and oh boy it's getting pretty bad!
SLD: ...
Woman: Oh, looks like my phone's dying. I'm going to have to call you back on my cell.
SLD: *Thinking about telling her to seek shelter not try to get support for her computer* Do you have another cordless or corded phone on the same line, so you don't have to do that?
Woman: I only have one landline here. I live on a boat.
SLD: Oh OK, let me give you the case # and the phone # so you can call us back. *Give info as well as the canned closing lines.*
I was so thinking about telling her to get the hell out of there and call us back another time when she isn't in actual danger, but if I did that I could fail my audit "for making the client look stupid."
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