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I don't work there but I know more than you!

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  • #1

    I don't work there but I know more than you!

    This idiot calls me about snow on his channels.


    Me: Jaded and burned out rep
    FT: Moron who we will now call fucktrumpet

    Me: Thank you for calling Comquest what can I do for you today?
    FT: I want to check if you guys are having in my area.
    Me: I am sorry to hear that, we did have a fiber cut in your area yesterday and it did affect your area.
    FT: It went down yesterday in the morning, came back up in the evening then went down again this morning.
    Me: I am not showing an outage in your area anymore. We can schedule a technician to come out.
    FT: I do not know what you mean about a schedule?
    Me: We have to send a technician out to resolve your issue.
    FT: But it has nothing to do with my end its on yours
    Me: ...
    FT: This is typical......I will not be here for a technician...bye *click*

    I did not even get a chance to respond about him not being there. I had also already escalated it for a sooner date to be nice. Have fun without your service Fucktrumpet...
    Never Underestimate the Element of Surprise - Odo, Star Trek: Deep Space Nine

    Captain John Rourke(Clear Skies) - Ah, yes. another Black Bird. Are they free with cereal now or something?
    Tags: None
  • #2
    I know what you mean there. I swear I deal with enough of those that I swear our department sounds like the brass section of the London Symphony - scary thought that.

    Oh noooo....can't be on MYYYYYYYYY end.....it has to be on YOOOOOOUUURRRRR ENNNDDD, you big evil corporation!

    Just makes it all the sweeter when you can prove them wrong though!
    Who is this rectal-cranial inverted twit....and where is my sledgehammer??

    Comment

    • #3
      Quoth XXDarrienX View Post
      Me: I am sorry to hear that, we did have a fiber cut in your area yesterday and it did affect your area.
      Fiber cuts are fun!!!!

      Especially when you're a few companies removed from the ones that have to fix the issue. (We get our internet from MoreNet, who gets it from a company in StL, who had a cable cut.... somewhere in the state.)
      SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
      SuperHotelWorker made my Avi!!

      Comment

      • #4
        Quoth technical.angel View Post
        Fiber cuts are fun!!!!

        Especially when you're a few companies removed from the ones that have to fix the issue. (We get our internet from MoreNet, who gets it from a company in StL, who had a cable cut.... somewhere in the state.)
        It's even more fun when it's not just internet, but electricity. I was home visiting my parents, and they had taken the main line that feeds the state out of commission for repair, and were running on the backup. Well, wouldn't you know the backup line failed, and there were 4 counties in CT without power. I can only imagine the horror that was visited upon the poor power company employees that night.
        The only words you said that I understood were "His", "Phone" and "Ya'll". The other 2 paragraphs worth was about as intelligible as a drunken Teletubby barkin' come on's at a Hooter's waitress.

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        • #5
          We had a fibre line cut on us one day too. All day long... "My internet isn't working." That's because there was a line cut. They know about the problem, and they're working to fix it. "Oh... do you know how long it's going to be?" *le sigh* Just go home man. If the internet is that important to you that you can't live without it, just go home. It's not going to be coming back up any time soon.

          Luckily they did get us rerouted through another line and back up in the afternoon, but still...
          Jim: Fact: Bears eat beets. Bears. Beets. Battlestar Gallactica.
          Dwight: Bears don't eat bee... Hey! What are you doing?
          The Office

          Comment

          • #6
            I can't stand the "Do you know when it will be fixed?" question when it's an unplanned event. Gee, I don't know, when they have it, um, FIXED? I guess it makes them feel better to know we're working on it.

            We lost our network in the call center one day to go outside and find the fiber optic line provider working at the outskirts of our parking lot. We then tried to tell our network people that was the problem but for atleast one network they claimed it was something else. Well, no matter who's network it is, how do we connect if the fiber line is being worked on?

            Comment

            • #7
              Ugh.

              We had an issue with dumb hubs in residence halls and student owned (thus illegal) wireless routers. The hub would see that it had this router a lot closer than going alllllllll the way to the servers. So, it would route traffic in the building to the wireless router, never minding that the router itself was going through the hub. So, NO ONE was getting out unless the computer was restarted enough to catch the hub at a moment that the router was busy enough that the hub would send it outside the building to the servers.

              Our answer to "When will it be fixed?" was "When Student Life convinces the students to unplug the routers."

              What had me shocked was that there wasn't much of a response of "this person is keeping me offline!!!" but a LOT of "well, that's not fair to people with the routers." DESPITE the fact that it was alllll over our paperwork that student owned routers were not allowed on campus.
              SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
              SuperHotelWorker made my Avi!!

              Comment

              • #8
                Quoth BravoOrig View Post
                I can't stand the "Do you know when it will be fixed?" question when it's an unplanned event. Gee, I don't know, when they have it, um, FIXED?
                Oooh, even better... "Right about the time it starts working again."
                Jim: Fact: Bears eat beets. Bears. Beets. Battlestar Gallactica.
                Dwight: Bears don't eat bee... Hey! What are you doing?
                The Office

                Comment

                • #9
                  Quoth technical.angel View Post
                  What had me shocked was that there wasn't much of a response of "this person is keeping me offline!!!" but a LOT of "well, that's not fair to people with the routers." DESPITE the fact that it was alllll over our paperwork that student owned routers were not allowed on campus.
                  Hmm...You could take a wireless-ready laptop around and log onto any unsecured illegle routers to see how many have changed the admin password.


                  All's fair in love and hacking.
                  The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
                  "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
                  Hoc spatio locantur.

                  Comment

                  • #10
                    eh, we just blocked the router's mac address. That works. At least for now. Once they learn how to spoof macs, then we'll call on the server admin's friend Tito. Tito, I hear, has a sledgehammer.
                    SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
                    SuperHotelWorker made my Avi!!

                    Comment

                    • #11
                      Quoth ShockQueen View Post
                      I know what you mean there. I swear I deal with enough of those that I swear our department sounds like the brass section of the London Symphony - scary thought that.

                      Oh noooo....can't be on MYYYYYYYYY end.....it has to be on YOOOOOOUUURRRRR ENNNDDD, you big evil corporation!

                      Just makes it all the sweeter when you can prove them wrong though!
                      Well, according to the phone company, "their end" extends all the way to my exterior wall.

                      (Which is why I pay the extra couple bucks for wire maintainence inside. Ever have a month of intermittent dial tone, for no apparent reason (*coughcatcough*), and the longest trouble ticket the tech on the phone had ever seen? )
                      Any day you're looking down at the dirt instead of up at the dirt is a good day.

                      Comment

                      • #12
                        Our cable company has started an inside wiring plan too. I was against it at first, since I'd have to sell something, but in a way it makes sense. Sure we installed the cable, but how do you expect us to control what happens to that cable in your home? People have animals, people move furniture and set it down on the cable. I've changed cabling around in my house enough that I wouldn't dare blame the cable technicians for any of my problems or expect them to fix it for free. And four bucks a month is alot cheaper than thirty bucks an hour.

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